Asset Protection Detective, Downey Stonewood Center - Full Time

Macy's • Downey, CA

6h

About The Position

As an Asset Protection Detective at Macy’s, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business. The role emphasizes observation, investigation, de-escalation, sound judgment, and adherence to company policies and legal requirements.

The position includes preparing documentation, statements, and evidence for investigations, audits, and legal proceedings; training colleagues on asset protection protocols; responding to alarm calls; and supporting special assignments. You may testify in criminal and civil cases as needed and facilitate first aid for customers and colleagues when needed. The role requires prolonged standing and walking, periods in enclosed surveillance areas, and the ability to apprehend shoplifters. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Ability to observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
• Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• Ability to apprehend shoplifters.
• Ability to stand and walk for prolonged periods and sustain long periods in enclosed surveillance areas.
• Ability to frequently lift or move up to 30 pounds.
• Ability to access and review written and electronic information, move within the work environment, and interact with workplace materials as needed.
• Close vision, color vision, and ability to adjust focus.
• For jobs in New York, a current New York State Security Guard License is required.

Nice To Haves

• Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
• Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
• Experience using surveillance systems, reporting tools, or investigative technology.
• Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

• Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
• Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
• Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
• Prepare clear, timely, and accurate reports, statements, evidence, and documentation for investigations, audits, and legal proceedings.
• Support colleague readiness by training colleagues on asset protection protocols.
• Identify, investigate, and respond to theft and dishonest activity.
• Support shoplifter and dishonest-employee apprehensions using surveillance and in accordance with company policies and legal requirements.
• Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
• Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
• Testify in court for criminal and civil cases as needed.
• Respond to alarm calls and support special assignments.
• Facilitate first aid for customers and colleagues when needed.
• Foster acceptance and respect in relationships with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed