Asset Protection Agent - Seattle Goodwill

Evergreen Goodwill•Seattle, WA

About The Position

The Asset Protection Agent supports Evergreen Goodwill’s loss prevention, security, safety, and asset protection efforts across assigned locations. Under the direction of the Area Asset Protection Manager, the agent works to prevent organizational asset loss from internal and external causes. The role conducts surveillance and investigations; addresses theft and fraud concerns; performs safety and operational compliance audits; assists with physical security initiatives; and prepares timely documentation of incidents and findings. It serves as a field-based resource supporting safe operations, asset protection programs, and loss-reduction strategies across Evergreen Goodwill facilities. The position requires reliable transportation for travel between work sites. Work takes place in retail stores, donation centers, warehouses, office settings, and outdoor environments, with regular travel between facilities, stores, meetings, and events. The agent may work independently while conducting surveillance, investigations, audits, or facility inspections. Occasional evening, weekend, holiday, early-morning, closing-shift, and overnight travel may be required based on business needs.

Requirements

High school diploma or equivalent required.
At least two years of Asset Protection, Loss Prevention, Security, Investigations, Retail Operations, or related experience preferred.
Ability to work independently and as part of a team.
Ability to obtain required certifications and training within established timeframes if required by the department.
Proficiency with Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams.
Ability to learn and use CCTV systems, security technologies, reporting systems, and other role-related applications.
Ability to maintain accurate documentation and prepare detailed reports.
Reliable transportation to travel between work sites and/or perform scheduled job duties.
Physical ability to stand and walk for extended periods; communicate by talking and hearing; climb stairs and ladders; bend, kneel, crouch, squat, stoop, and reach; lift and carry items up to 30 pounds; and operate computers, surveillance equipment, and other technology systems.
Vision abilities including close, distance, peripheral, and depth vision, color recognition, and ability to adjust focus.
Ability to communicate effectively verbally and in writing, including with individuals who may have limited English proficiency.
Reliable attendance.
Problem-solving, investigative thinking, attention to detail, ability to analyze and interpret information, sound judgment and decision-making, time management and prioritization, interpersonal skills, communication skills, conflict resolution, and ability to remain calm under pressure.

Nice To Haves

Experience conducting surveillance, theft investigations, fraud investigations, or loss prevention activities.
Some college coursework, criminal justice education, or advanced security training.
Valid Washington State Driver’s License with an acceptable driving record.
Loss Prevention Qualified (LPQ) credential, First Aid/CPR certification, criminal justice education, or similar professional credentials.
Current automobile insurance if electing to drive a personal vehicle to/from work sites.

Responsibilities

Conduct surveillance and investigations to identify, deter, and address internal and external theft, fraud, policy violations, vandalism, and other asset protection concerns.
Use CCTV systems, sales-floor observations, reporting tools, and other approved methods to identify loss trends and suspicious activity.
Prepare accurate, detailed, and timely reports documenting incidents, investigations, observations, and recommendations.
Help Asset Protection leadership identify root causes of shrink and operational loss, and promptly communicate significant incidents and findings.
Maintain confidentiality when handling sensitive investigations and employee information.
Conduct and document operational compliance, asset protection, and safety audits; identify safety concerns, operational vulnerabilities, and compliance risks.
Support store and operational leadership in maintaining a safe and secure work environment, and promote compliance with company policies, standards, and safety procedures.
Report hazards, unsafe conditions, accidents, and near-miss incidents according to established procedures.
Perform physical security inspections and assist with monitoring, maintenance coordination, troubleshooting, and operational support of CCTV, intrusion alarm, and access control systems.
Respond appropriately to duress, fire, burglary, and security-related alarms as directed.
Assist with security assessments, physical security improvement projects, and investigations involving system alerts or facility-related incidents.
Build and maintain effective working relationships with employees, management, law enforcement, and external partners.
Support Asset Protection and safety awareness training, and help communicate best practices and operational expectations.
Serve as a liaison with local law enforcement and emergency responders when appropriate.
Exercise sound judgment and professionalism when working independently or in a team; remain calm and effective during stressful or emergency situations.
Maintain required certifications, training, and professional development; meet timelines for assigned work and projects; uphold safe work practices; and perform other duties as assigned.