Asset Protection Agent - Seattle Goodwill

Evergreen Goodwill•Seattle, WA

8d•$22 - $28•Onsite

About The Position

The Asset Protection Agent supports Evergreen Goodwill’s loss prevention, security, safety, and asset protection efforts across assigned locations. Working under the direction of the Area Asset Protection Manager, the agent works to prevent losses of organizational assets from internal and external causes. The position conducts surveillance and investigations, addresses theft and fraud concerns, performs safety and operational compliance audits, supports physical security initiatives, and prepares timely documentation of incidents and findings. It serves as a field-based resource supporting safe operations, asset protection programs, and loss reduction strategies across Evergreen Goodwill facilities. The role requires reliable transportation for travel between work sites. Work takes place in retail stores, donation centers, warehouses, office settings, and outdoor environments, with regular travel between facilities, stores, meetings, and events. Occasional evening, weekend, holiday, early-morning, closing-shift, and overnight travel may be required based on business needs. The employee may work independently during surveillance, investigations, audits, and facility inspections. Evergreen Goodwill is a 501(c)(3) nonprofit founded in 1923 that provides job training, education, and job placement across Northwest Washington. The organization employs over 2,000 people and operates five job-training centers, 23 nonprofit retail stores, and more than 27 donation sites. It is committed to equity, diversity, and inclusion.

Requirements

High school diploma or equivalent required.
Ability to work independently and as part of a team.
Reliable transportation to travel between work sites and/or perform job duties as scheduled.
Proficiency with Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams.
Ability to learn and use CCTV systems, security technologies, reporting systems, and other applications related to the position.
Ability to maintain accurate documentation and prepare detailed reports.
Ability to perform the physical duties described, including standing and walking for extended periods; climbing stairs and ladders; bending, kneeling, crouching, squatting, stooping, and reaching; and lifting and carrying up to 30 pounds.
Ability to operate computers, surveillance equipment, and other technology systems.
Required vision abilities include close, distance, peripheral, and depth vision, color recognition, and adjustment of focus.
Ability to communicate effectively verbally and in writing, including with individuals who may have limited English proficiency.
Reliable attendance.
Demonstrated or required mental and sensory abilities include problem solving, investigative thinking, attention to detail, analyzing and interpreting information, sound judgment and decision making, time management and prioritization, interpersonal skills, communication, conflict resolution, and remaining calm under pressure.

Nice To Haves

At least two years of experience in Asset Protection, Loss Prevention, Security, Investigations, Retail Operations, or a related field.
Experience conducting surveillance, theft investigations, fraud investigations, or loss prevention activities.
Some college coursework, criminal justice education, or advanced security training.
Valid Washington State Driver’s License with an acceptable driving record.
Loss Prevention Qualified (LPQ), First Aid/CPR certification, criminal justice education, or similar professional credentials.
Ability to obtain required certifications and training within established timeframes if required by the department.

Responsibilities

Conduct surveillance and investigations to identify, deter, and address internal and external theft, fraud, policy violations, vandalism, and other asset protection concerns.
Use CCTV systems, sales-floor observations, reporting tools, and other approved methods to identify loss trends and suspicious activity.
Prepare timely, detailed, and accurate reports documenting incidents, investigations, observations, and recommendations.
Assist Asset Protection leadership in identifying root causes of shrink and operational loss, and promptly communicate significant incidents and findings.
Maintain confidentiality when handling sensitive investigations and employee information.
Conduct and document operational compliance, asset protection, and safety audits.
Identify workplace safety concerns, operational vulnerabilities, and compliance risks; report hazards, unsafe conditions, accidents, and near-miss incidents according to established procedures.
Support store and operational leadership in maintaining a safe and secure work environment and promote compliance with company policies, asset protection standards, and safety procedures.
Perform physical security inspections at assigned facilities.
Assist with monitoring, maintenance coordination, troubleshooting, and operational support of CCTV, intrusion alarm, and access control systems.
Respond appropriately to duress, fire, burglary, and security-related alarms as directed.
Assist Asset Protection leadership with security assessments, physical security improvement projects, and investigations involving system alerts or facility-related incidents.
Develop and maintain effective working relationships with employees, management, law enforcement, and external partners.
Support Asset Protection and safety awareness training programs and communicate best practices and operational expectations.
Serve as a liaison with local law enforcement and emergency responders when appropriate.
Work independently or as part of a team with sound judgment and professionalism; remain calm and effective in stressful or emergency situations.
Maintain required certifications, training, and professional development; meet timelines for assigned work and projects.
Uphold safe work practices, contribute to a culture of workplace safety, and perform other duties as assigned in support of department objectives and organizational needs.

Benefits

Health plan that includes medical, dental, vision, and prescription coverage.
Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance for salaried employees.
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability.
Flexible Spending Accounts (FSA) Plan.
Roth and 403(b) Retirement Savings Plan program.
Paid vacation, nine holidays, and sick time.
Limited paid time off for jury duty and bereavement leave.
Employee discounts.
Employee referral bonus.
Employee Assistance Program (EAP).
Mentorship Program.
Career advancement opportunities.
Paid job training.