Asset Protection - Agent - 2nd Shift - Southern Cal Distribution Center

Nordstrom•Ontario, CA

About The Position

The Supply Chain Asset Protection Agent supports loss prevention, safety, and security initiatives to safeguard company assets and employees. The role involves keeping the building and employees safe, identifying and investigating potential loss situations, and partnering with operational teams to reduce shrink. Agents respond to incidents, maintain required documentation, inspect security infrastructure, review camera footage, and support building opening and closing when needed. The position may require weekend and/or overnight shifts as necessary.

Requirements

High school diploma, GED, or equivalent.
At least 2 years of experience in a customer-facing service position, ideally in loss prevention, security, or risk management.
Ability to communicate effectively with associates at various levels within the company.
Excellent communication and interpersonal skills.
Ability to remain calm and effectively respond to and resolve safety or security issues.
Demonstrated accountability, initiative, and ownership.
A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Supply Chain Facility experience preferred.

Responsibilities

Greet and interact professionally with building personnel at all levels and respond urgently to loss prevention, safety, and security incidents.
Monitor identification badges for people entering and exiting the building, including employees, visitors, vendors, contractors, temporary employees, and truck drivers.
Screen associates, visitors, and vendors using walk-through or hand-held metal detectors where applicable.
Visually search bags, briefcases, and other carry-in items for prohibited items.
Use interpersonal skills and directive behaviors to ensure security screening procedures are followed.
Escalate sensitive situations, collaborating with other loss prevention staff or local law enforcement as needed.
Partner on operational processes and inventory practices to reduce shrink.
Initiate and conduct shrinkage or loss investigations and follow through on resolutions with the Investigator and/or Asset Protection Manager.
Maintain site-required documentation related to loss prevention and safety, including accident reports, inspection reports, and training logs.
Audit physical security systems, including intrusion detection, access control, and cameras, and ensure they function properly.
Conduct daily interior and exterior warehouse walks, inspecting doors, windows, gates, fences, and lighting; document findings and implement corrective actions when necessary.
Review camera footage for investigative or research purposes.
Respond to building alarms and take appropriate action.
Complete initial incident and accident documentation and forward it to the appropriate individuals for follow-up investigation and action.
Support the building manager or manager-in-charge with opening and closing the building when necessary.
Maintain confidentiality regarding workplace security and personnel matters.
Work weekends and/or overnight shifts as necessary.
Perform special projects as directed by the Asset Protection Manager.
Support the Supply Chain network priorities of Safety, Team, and Results.