Asset Protection - Agent - 2nd Shift - Southern Cal Distribution Center

Nordstrom•Ontario, CA

3d•$25 - $26

About The Position

The Supply Chain Asset Protection Agent supports loss prevention, safety, and security initiatives to safeguard company property, buildings, equipment, merchandise, supplies, money, and employees. The role helps keep the facility and its employees safe while identifying and investigating potential loss situations. The position involves screening and assisting building personnel and visitors, monitoring access, responding to incidents and alarms, conducting facility security checks, reviewing surveillance footage, maintaining required records, and partnering with investigators and managers on loss prevention and safety matters. The agent also supports building opening and closing when needed and contributes to the Supply Chain network priorities of Safety, Team, and Results.

Requirements

High school diploma, GED, or equivalent.
At least 2 years of experience in a customer-facing service position, ideally in loss prevention, security, or risk management.
Ability to effectively communicate with associates at various levels within the company.
Excellent communication and interpersonal skills.
Ability to remain calm and effectively respond to and resolve safety and security issues.
Demonstrated accountability, initiative, and ownership.
A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.

Nice To Haves

Supply Chain Facility experience.

Responsibilities

Greet and interact professionally with building personnel and respond promptly to loss prevention, safety, and security incidents.
Monitor identification badges and access for employees, visitors, vendors, temporary employees, contractors, and truck drivers.
Screen building associates, visitors, and vendors with walk-through and/or hand-held metal detectors where applicable.
Visually search bags, briefcases, and other carried items for prohibited items.
Use interpersonal skills and directive behaviors as needed to ensure security screening procedures are followed.
Escalate sensitive situations, collaborating with loss prevention staff and/or local law enforcement as needed.
Partner on operational processes and inventory to reduce shrink; initiate and conduct shrinkage or loss investigations and follow through on resolutions with an Investigator and/or Asset Protection Manager.
Maintain site-required documentation related to loss prevention and safety, including accident reports, inspection reports, and training logs.
Audit physical security infrastructure, including intrusion detection, access control, and cameras, and ensure systems function properly.
Conduct daily interior and exterior warehouse walks, examining doors, windows, gates, fences, and lighting; document findings and implement corrective actions when necessary.
Review camera footage for investigative or research purposes.
Respond to building alarms and take appropriate action.
Complete initial incident and accident documentation and forward it to appropriate personnel for follow-up investigation and action.
Support the building manager or manager-in-charge with opening and closing the building when necessary.
Maintain confidentiality in matters involving security and personnel issues.
Work weekends and/or overnight shifts as necessary.
Perform special projects at the direction of the Asset Protection Manager.
Support and contribute to the Supply Chain network priorities of Safety, Team, and Results.