Asset Protection Agent
About The Position
Responsible for asset protection activities related to detecting, apprehending, and processing shoplifters. The Asset Protection Agent sets an example of employee ownership by making business-minded decisions to control loss and help protect company profits. The role assists store management in maintaining a safe environment for customers, vendors, and employees, and uses a professional presence to help de-escalate situations. The agent also assists internal Asset Protection staff with investigations and performs related work. The position operates in a fast-paced retail environment and includes investigating and reporting incidents, conducting audits, supporting safety programs, training store staff, and maintaining asset protection equipment. The role may involve travel within a defined geographic area to assigned locations and requires working 10–12-hour shifts in a 24/7 operation, including nights, weekends, and holidays.
Requirements
- High school diploma or equivalent.
- Recognize the criteria for determining what constitutes shoplifting.
- Demonstrate good judgment when responding to difficult situations or individuals.
- Demonstrate excellent verbal, written, and interpersonal communication skills in a work setting.
- Document work and customer service activities.
- Apply strong analytical and problem-solving abilities.
- Prioritize and execute tasks in a high-pressure environment.
- Demonstrate initiative and self-direction.
- Work effectively in a team-oriented environment.
- Consistently provide friendly and engaging customer service to internal and external customers.
- Perform at a high level in a fast-paced environment with limited immediate supervision.
- Work 10–12-hour shifts in a 24/7 operation, including nights, weekends, and holidays.
- Develop proficiency with WinCo’s C.C.T.V. equipment, locks, and door hardware.
- Sit for extended periods.
- Perform tasks efficiently and accurately with confidentiality, honesty, and integrity.
- Obtain state or local certifications as required.
- Wear provided personal protective equipment, such as gloves and protective vests.
- Travel daily within a defined geographic area to assigned locations.
- Be at least 18 years old.
Responsibilities
- Detect, apprehend, and process shoplifters in accordance with company policies and local laws and regulations.
- Help resolve concerning situations safely using verbal de-escalation techniques and a professional presence.
- Prepare and submit reports about investigations and Asset Protection matters.
- Research and archive general liability incidents using C.C.T.V.
- Participate in internal company investigations.
- Testify on behalf of the company at legal and court proceedings.
- Work with local, state, and government agencies on company matters.
- Participate in maintaining asset protection and safety programs.
- Conduct asset protection audits.
- Detect, investigate, and report hazardous workplace incidents and issues.
- Promote asset protection and safety awareness while supporting the store.
- Provide Asset Protection training to store staff.
- Maintain the asset protection office and equipment to established standards.
- Identify, troubleshoot, and report issues with C.C.T.V. equipment.
- Perform other duties as assigned or needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
