Assessment Technician (Part-Time)
About The Position
Performs routine technical duties to provide educational assessment and testing services. The role requires learning and applying exam guidelines and processes; administering and proctoring assessments and examinations; assisting with training others on examination and proctoring protocols; and performing general testing-center office duties. The position is part-time, with scheduled hours Monday through Thursday from 8:00 a.m. to 6:30 p.m. and Friday from 8:00 a.m. to 3:30 p.m. The Assessment Technician manages scheduling for industry certification exams and college enrollment testing, welcomes and assists customers, and responds to inquiries through email, phone, text, and other channels. The technician monitors application and assessment inquiries in Salesforce, troubleshoots issues, supports Admissions and Recruiting Advisors as needed, maintains customer and student records, processes exam voucher and proctoring-fee payments, coordinates with instructors, and maintains required proctor certifications. The role also involves opening and closing the Assessment Center and administering exams in accordance with client requirements, FERPA guidelines, procedures, testing protocols, and ADA accommodations when needed.
Requirements
- High school diploma or equivalent.
- Two years of related experience in customer service, a related industry, or equivalent experience.
- Obtain primary exam certifications within nine months of hire and maintain certifications.
- Ability to handle confidential information.
- Ability to work effectively in a diverse, fast-paced environment with constant customer contact and varying daily tasks, both independently and as part of a team, while meeting deadlines.
- Proficiency with computer applications such as Word and Excel, basic computerized bookkeeping, basic mathematics, and office equipment.
- Proven verbal and written communication competency.
- Strong critical-thinking and troubleshooting skills, attention to detail, commitment to accuracy and organization, and a professional demeanor.
Nice To Haves
- Previous experience working in assessment.
Responsibilities
- Schedule industry certification exams and college program enrollment testing.
- Greet student and non-student customers, check them in, provide services or direct them to appropriate staff, and assist with priority access when urgent intervention is needed.
- Respond to staff, faculty, and customer inquiries and requests through email, phone, text, and other communication channels.
- Serve as backup for Admissions and Recruiting Advisors when necessary.
- Monitor and respond promptly to application and assessment inquiries in Salesforce and email, and troubleshoot issues as needed.
- Help customers obtain copies of assessment reports or other records.
- Attend meetings and trainings, review college policy and procedure changes, and help update Assessment Center processes.
- Update student information and demographics, and change passwords for enrollment testing and state certification exams.
- Manage exam voucher sales and proctoring-fee payment processing and maintain accurate documentation in databases, exam client spreadsheets, and NorthStar.
- Coordinate with instructors about exams, exam materials, testing security risks, and password changes.
- Obtain and maintain proctor certifications required by exam clients.
- Open and/or close the Assessment Center, prepare it for scheduled exams, and follow nighttime closeout procedures.
- Administer and proctor academic, aptitude, competency, and interest exams while following exam-client requirements, FERPA guidelines, procedures, protocols, and ADA accommodations when needed.
- Assist with training others on examination and proctoring protocols and processes.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
