Area Vice President, Client Success (R-20142)

Dun & Bradstreet • Austin, TX

20h

About The Position

The Client Success Management function is responsible for retaining existing business and driving sales growth through client adoption of company products and services. It applies deep industry, business-process, and product expertise to increase product adoption and utilization. As the post-sale client point of contact, the function is accountable for value-driven engagement across the customer retention lifecycle and for resulting client renewals. It may handle escalations and coordinate across other company functions.

The Area Vice President leads the Customer Success function to achieve customer satisfaction and programmatic, business, and strategic goals. The role builds and maintains a high-performing team, develops trusted relationships with client organizations and senior stakeholders, uses data to improve performance and adoption, and collaborates with executive leadership to prioritize customer success initiatives. Business travel of at least 25% is required.

Requirements

• 15 or more years of relevant experience.
• Bachelor's degree required.
• At least 10 years of post-sale client management experience leading a portfolio of high-touch enterprise and/or strategic accounts.
• Technical acumen to connect clients' business goals with product capabilities.
• Excellent verbal and written business communication and presentation skills suitable for a global corporate environment.
• Experience working with complex, multi-divisional, multi-geographical customers.
• Experience working with cross-functional teams, including Product, Sales, Support, and Operations.
• Excellent MS Excel, MS PowerPoint, and MS Word skills.
• Ability to travel for business at least 25% of the time.

Nice To Haves

• Master's degree preferred.

Responsibilities

• Lead the Customer Success function to achieve customer satisfaction and programmatic, business, and strategic goals.
• Build and maintain a high-performing team through hiring, goal setting, rewards, team building, and performance management.
• Become a trusted advisor to client organizations, deepen relationships with key stakeholders, and help clients achieve measurable success and return on investment with the platform.
• Use data to enhance team performance, develop compelling business cases, and drive product adoption across the client base.
• Set high expectations and guide the team to meet or exceed operational targets through structured and agile processes.
• Advocate for customers and build lasting relationships with C-level and VP stakeholders to support their long-term success.
• Lead proactively in account engagement while balancing servant leadership.
• Collaborate with executive leadership to prioritize customer success initiatives.

Benefits

• Generous paid time off in the first year, increasing with tenure.
• Up to 16 weeks of 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Paid volunteer days and donation matching through the Do Good Program.
• Competitive 401(k) with company matching.
• Health and wellness benefits, including discounted Wellhub membership rates.
• Medical, dental, and vision insurance for employees, spouses/partners, and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior