Area Supervisor Sumter, SC

Ross Stores•Sumter, SC

3d•Onsite

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area and for general store operations and supervision while serving as Manager on Duty. The role includes opening and closing the Store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring proper merchandise presentation and store cleanliness, and executing and supervising Company operational processes. The Area Supervisor maintains safe and secure environments, provides courteous customer service, represents the Company brand, and oversees merchandising, stockroom organization, loss prevention, front-end operations, and fitting-room standards. The role also performs administrative duties assigned by the Store Manager, including cash handling, payroll-related tasks, and compliance with Company policies. The position supervises Retail Associates and, where applicable, Stockroom Leads.

Requirements

Excellent verbal communication skills.
Fluency in English.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts, ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.

Responsibilities

Open and close the Store, supervise Associates, and oversee general store operations while serving as Manager on Duty.
Promote a safe and secure environment, monitor the sales floor, correct or report unsafe conditions, maintain building security, and follow customer safety and emergency procedures.
Maintain customer, Associate, and leader interactions that are respectful, courteous, friendly, and professional; recognize Associates through Company programs.
Represent the Company brand, maintain a professional appearance, ensure Associates follow the dress code, and keep store areas clean, maintained, and merchandised to standard.
Oversee recovery, sizing, markdowns, merchandise processing, deliveries, stockroom cleanliness and organization, back-stock handling, department merchandising, floor moves, signing, and presentation standards.
Receive merchandise trucks when needed and place processed merchandise on the sales floor as needed.
Follow loss prevention policies, maintain customer-service presence and awareness, safeguard confidential information and assets, maintain the Public View Monitor system, and conduct Code 50 package inspections.
Supervise front-end operations, maintain checkout pace and customer wait times, coach Associates on registers and front-end procedures, manage breaks, and ensure equipment, supplies, recovery, go-backs, and merchandise standards are maintained.
Maintain fitting-room cleanliness, audit garment tags, ensure go-back compliance, and ensure returned merchandise is properly ticketed, scanned, and security tagged as needed.
Perform administrative duties assigned by the Store Manager, including cash pulls, bank deposits, front-end controls, policy compliance, payroll administration, punch edits, scheduling compliance, payroll transmission, and payroll reporting.
Perform other duties as assigned by the Store Manager.