Area Supervisor - Greenwood, SC

Ross Stores•Greenwood, SC

7d•Onsite

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area and for general store operations and supervision while serving as Manager on Duty. The role oversees store opening and closing, supervises Associates, and helps maintain a friendly, easy-to-shop environment with proper merchandise presentation and clean work areas. Area Supervisors also execute and supervise Company operational processes as needed. The position focuses on maintaining a safe and secure store, providing respectful and professional customer service, representing the Company brand, and ensuring merchandise and store areas meet Company standards. Responsibilities include general merchandising, loss prevention, front-end and fitting-room operations, and administrative duties assigned by the Store Manager. The role supervises Retail Associates and, where applicable, Stockroom Leads.

Requirements

Excellent verbal communication skills.
Fluency in English.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use Store equipment, including PDTs, registers, and PCs.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.

Responsibilities

Open and close the Store and supervise Associates, including serving as Manager on Duty.
Maintain safe and secure store environments, address or report unsafe conditions, oversee building security procedures, and follow customer accident and emergency procedures.
Provide courteous, friendly, and professional service to Customers, Associates, and other leaders; recognize Associates through Company programs.
Represent the Company brand, follow and enforce the Company Dress Code, and keep Store areas clean, maintained, and merchandised to standard.
Teach, assign, and follow up on recovery, sizing, markdowns, merchandise processing, stockroom organization, back-stock security, department merchandising, floor moves, and signing.
Receive merchandise trucks and non-merchandise deliveries as needed, and help move processed merchandise to the sales floor.
Reduce merchandise loss due to damage and ensure compliance with monthly presentation guidelines in the assigned area.
Follow the Loss Prevention Awareness Program, safeguard confidential information and cash, maintain the Public View Monitor system, and conduct Code 50 package inspections.
Supervise Front End operations, maintain checkout pace and customer presence, ensure Associates follow Company standards, and train and coach Associates on registers, shortage control, and Front End procedures.
Manage Retail Associates' backup, lunch, and break schedules; ensure equipment and supplies are maintained and go-backs are processed correctly.
Teach the Scan and Bag best practice and ensure merchandise on the Front End and designated features is salable.
Maintain fitting-room cleanliness, audit garment tags, and ensure returned merchandise is ticketed, scanned, nubbed, and security tagged as needed.
Ensure cash pulls and bank deposits follow Company policy and oversee Front End controls when needed.
Follow policies for refund and purchase approvals, tills and safe cash, register Paid Outs/Ins, void approvals, register media, and break schedules.
Administer payroll tasks as needed, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting.
Perform other duties assigned by the Store Manager.