Retail Manager - Key Carrier

Ross Stores•Charlotte, NC

13d

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area and for general Store operations and supervision while serving as Manager on Duty. The role oversees opening and closing, supervises Associates, and helps maintain a friendly, easy-to-shop environment. The Area Supervisor ensures merchandise is presented properly, work areas are clean, and Company operational processes are executed as needed. The position supports safe and secure Store operations, customer service, Company brand standards, merchandising, loss prevention, front-end operations, fitting-room upkeep, and administrative duties assigned by the Store Manager. It supervises Retail Associates and, where applicable, Stockroom Leads.

Requirements

Excellent verbal communication skills.
Fluency in English.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use Store equipment, including PDTs, registers, and PCs as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.

Responsibilities

Open and close the Store and supervise Associates while serving as Manager on Duty.
Maintain a safe and secure shopping and work environment, including building security, emergency egress, customer safety, scheduled fire-alarm testing, and responding to after-hours alarms when requested.
Provide courteous, friendly, and professional service to Customers, Associates, and other leaders; recognize Associates through Company programs.
Represent the Company brand, maintain a professional appearance, ensure dress-code compliance, and keep Store areas clean and merchandised to standard.
Teach, assign, and follow up on recovery, sizing, markdowns, merchandise processing, stockroom organization, back-stock security, merchandising, floor moves, signing, and re-wraps.
Receive merchandise trucks when needed and receive non-merchandise deliveries; help place processed merchandise on the sales floor.
Reduce merchandise loss and comply with loss-prevention practices, including maintaining a customer-service presence, safeguarding confidential and payment information, maintaining the Public View Monitor system, and conducting Code 50 package inspections.
Supervise front-end operations, ensure Associates follow Company standards, manage customer lines, train and coach Associates on registers and front-end procedures, and coordinate breaks, lunches, and backups.
Ensure front-end equipment and supplies are maintained; expedite and process go-backs; teach Scan and Bag practices; and ensure merchandise salability and security tagging as required.
Maintain fitting-room cleanliness, audit garment tags, ensure go-back compliance, and ensure returned merchandise is properly ticketed, scanned, nubbed, and security tagged as needed.
Ensure cash pulls and bank deposits follow Company policy and maintain front-end control when needed.
Follow policies and procedures for refunds, Associate purchases, tills and safe cash, register Paid Outs/Ins, void approvals, register media, and break schedules.
Perform payroll administration as needed, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting.
Perform other duties as assigned by the Store Manager.