Retail Manager - Key Carrier

Ross Stores•Charlotte, NC

5d•Onsite

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area of the Store and for general Store operations and supervision when acting as Manager on Duty. The role includes opening and closing the Store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring proper merchandise presentation, keeping work areas clean, and executing and supervising Company operational processes as needed. The Area Supervisor maintains safe and secure Store environments, provides respectful and professional customer service, upholds the Company brand and dress code, and oversees merchandising, loss prevention, front-end operations, fitting rooms, and assigned administrative duties. The role supervises Retail Associates and, where applicable, Stockroom Leads.

Requirements

Excellent verbal communication skills.
Fluency in English.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts, ability to regularly push, pull, and lift more than 20 lbs.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.
Familiarity with point-of-sale equipment and applications.

Responsibilities

Open and close the Store, supervise Associates, and oversee general Store operations when acting as Manager on Duty.
Maintain a safe and secure environment, including monitoring the sales floor, addressing unsafe conditions, controlling building access, checking EAS devices, maintaining Cash Office security, and following emergency and accident procedures.
Maintain customer, Associate, and Store safety; test fire alarm systems as scheduled and respond to after-hours alarms when requested.
Treat Customers, Associates, and other leaders with respect, courtesy, friendliness, and professionalism; recognize Associates through Company programs.
Represent the Company brand, maintain a professional appearance, enforce the Company Dress Code, and keep Store areas clean, maintained, and merchandised to standard.
Teach, assign, and follow up on recovery, sizing, and markdowns; receive and process merchandise and other inbound deliveries; organize Stockrooms and secure and process back-stock according to Company policy.
Help place merchandise on the sales floor, merchandise assigned departments, reduce loss due to damage, follow monthly presentation guidelines, and complete floor moves, signing, promotional signing, and re-wraps as needed.
Follow the Loss Prevention Awareness Program, maintain customer service presence and loss-prevention awareness, safeguard confidential information and cash, maintain the PVM system, and conduct Code 50 package inspections.
Ensure Front End Associates follow Company standards; manage the line and customer wait time; train and coach Associates on registers, shortage control, and Front End procedures.
Manage Retail Associate breaks, ensure equipment and supplies are available and working, expedite go-backs, teach Scan and Bag practices, and ensure merchandise salability at the Front End and designated features.
Maintain fitting room cleanliness, audit and account for garment tags, ensure go-back compliance, and ensure returned merchandise is properly ticketed, scanned, nubbed, and security tagged as needed.
Conduct cash pulls and bank deposits according to Company policy and maintain Front End control when needed.
Follow policies and procedures for refunds, Associate purchases, tills, safe cash, register Paid Outs/Ins, void approvals, register media, and break schedules.
Administer payroll duties as needed, including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and payroll reporting.
Perform other duties as assigned by the Store Manager.
Supervise Retail Associates and Stockroom Leads where applicable.