Retail Key Carrier

The TJX Companies, Inc.•Sandy, UT

1d•$16 - $16•Onsite

About The Position

The Retail Key Carrier is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends, and modeling exceptional customer service. The Key Carrier acts as Manager on Duty in accordance with company policy and procedure, supporting store operations, Associates, customers, and management.

Requirements

Able to work a flexible schedule, including nights and weekends.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity, and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities according to the store plan, prioritizing work as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas to support a positive customer experience.
Ensure Associates follow operational procedures.
Ensure opening and closing procedures are completed according to company guidelines.
Communicate accurately and effectively with management and Associates when setting and addressing priorities, and provide progress updates.
Give and receive recognition and constructive feedback.
Provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for Associates who meet service or hours requirements
Medical, dental, and vision coverage for Associates who meet service or hours requirements
Health savings account (HSA) for Associates who meet service or hours requirements
Health care flexible spending account (FSA) for Associates who meet service or hours requirements
Life insurance for Associates who meet service or hours requirements
Short- and long-term disability coverage for Associates who meet service or hours requirements
Paid parental leave for Associates who meet service or hours requirements
Paid holidays, vacation, and sick time for Associates who meet service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance
Competitive salary and benefits package