Retail Key Carrier
About The Position
The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends, and modeling exceptional customer service. The Key Carrier creates a positive internal and external customer experience; promotes honesty, integrity, and confidentiality; and acts as Manager on Duty in accordance with company policy and procedures. The role supports store priorities, customer service, associate coverage, operational procedures, opening and closing procedures, communication, recognition, coaching, and training. Key Carriers also support compliance, credit and loyalty programs, shrink reduction, and store safety. The position is at HomeGoods Store 0704 in Tucker, Georgia. The starting pay range is USD $15.25 to $15.75 per hour. Actual starting pay depends on relevant skills, qualifications, and experience.
Requirements
- Able to work a flexible schedule, including nights and weekends; the role requires open availability.
- Team player who works effectively with peers and supervisors.
- Able to respond appropriately to changes in direction or unexpected situations.
- Knowledge of company standard software, systems, and procedures.
- Knowledge of merchandise flow in stores.
- Proven problem-solving skills.
- Able to effectively coach, delegate, and follow up on multiple people and tasks.
- Able to act quickly under challenging circumstances.
- Capable of multitasking.
- Superior communication and organizational skills, with attention to detail.
- At least 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote a culture of honesty and integrity and maintain confidentiality.
- Act as Manager on Duty in accordance with company policy and procedures.
- Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
- Address immediate customer service issues and provide appropriate coaching to Associates.
- Use discretion regarding customer service policies to satisfy customers.
- Maintain accurate Associate coverage in service areas to support a positive customer experience.
- Ensure Associates adhere to operational procedures.
- Ensure opening and closing procedures are executed according to company guidelines.
- Communicate accurately and effectively with management and Associates when setting and addressing priorities, and provide progress updates.
- Provide and accept recognition and constructive feedback.
- Provide feedback, recognition, and coaching to Associates.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care discounts
- Cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for associates who meet service or hours requirements
- Medical insurance for associates who meet service or hours requirements
- Dental insurance for associates who meet service or hours requirements
- Vision insurance for associates who meet service or hours requirements
- Health savings account (HSA) for associates who meet service or hours requirements
- Health care flexible spending account (FSA) for associates who meet service or hours requirements
- Life insurance for associates who meet service or hours requirements
- Short-term and long-term disability coverage for associates who meet service or hours requirements
- Paid parental leave for associates who meet service or hours requirements
- Paid holidays, vacation, and sick time for associates who meet service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
