Area Supervisor / Dept Manager

Ross Dress for Less•Fenton, MO

About The Position

Responsible for managing and supervising areas assigned by the Store Manager, while following company policies relating to customers, associates, and merchandising. The role requires learning all phases of store operations. When the Store Manager is absent, the Assistant Manager leads the entire store operation to ensure company standards and best practices are consistently met. The position supports store performance through scheduling, payroll administration, expense control, recruiting and developing associates, customer service, merchandise presentation, safety, and loss prevention. It directly supervises all non-exempt associates.

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain high-quality customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing store reports, evaluating controllable expenses and store performance, and communicating variances to the Store Manager.
Ensure associates are scheduled to meet business objectives and comply with scheduling requirements.
Ensure compliance with state, local, and federal regulations and company personnel policies and procedures.
Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Accept special assignments as directed by leadership.
Assist with recruiting, hiring, training, and developing non-exempt associates.
Communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan while adjusting to business trends.
Promote safe behaviors, ensure associates can execute emergency procedures, maintain compliance with safety policies, and assist with monthly safety meetings.
Treat customers, associates, and leaders with respect and demonstrate courtesy, friendliness, and professionalism.
Recognize associates through company programs and execute customer service and merchandise presentation programs through training and supervision.
Supervise and coach retail associates in providing efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Represent the company brand, maintain a professional appearance under the company dress code, and reinforce the dress code.
Maintain a clean, neat, easy-to-shop store environment and high housekeeping standards.
Ensure recovery, sizing, markdowns, and merchandise presentation meet company standards and guidelines.
Manage merchandise processing to the sales floor within the expected company timeframe.
Train associates on loss prevention awareness and store shortage goals.
Safeguard confidential information, cash, credit card information, and merchandise; comply with the Loss Prevention Awareness Program.
Maintain a strong customer-service presence on the sales floor and promote customer and associate engagement and loss prevention awareness.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained properly.
Directly supervise all non-exempt associates.