Courtyard Dallas DFW Airport North Grapevine - Area Sales Coordinator

Aimbridge Hospitality•Grapevine, TX

2d•Onsite

About The Position

The Area Sales Coordinator supports the Director of Sales, Sales Managers, and Catering Manager by handling clerical and administrative duties related to guest and hotel communications through the sales team. The role also includes light selling to small groups and functions, as directed by the Director of Sales, and supports sales and marketing efforts across multiple hotels. The position is based at Courtyard Dallas DFW Airport North/Grapevine, which describes its work environment as supportive and collaborative, with monthly team-building activities and events.

Requirements

High school diploma or equivalent.
Ability to type 55 words per minute.
Proficiency with Microsoft operating systems, OnQ, and Sales Pro Enterprise.
Ability to communicate information and ideas clearly.
Ability to quickly and accurately evaluate alternative courses of action.
Ability to work effectively and maintain composure and objectivity in stressful, high-pressure situations.
Ability to anticipate, prevent, identify, and resolve workplace problems.
Ability to assimilate complex information from different sources and adapt it to the needs of a situation.
Effective listening, understanding, clarification, and resolution of concerns raised by coworkers and guests.
Ability to work with and understand financial information and data, and perform basic arithmetic.
Ability to work weekends and holidays when required by business demands.

Nice To Haves

College coursework in a related field.
Experience in a hotel or related field.

Responsibilities

Approach guests and associates in an attentive, friendly, courteous, and service-oriented manner.
Maintain regular attendance according to hotel scheduling needs, which may vary.
Maintain professional appearance and grooming in accordance with the company dress code and brand standards.
Follow Aimbridge Hospitality standards and regulations to support safe and efficient hotel operations.
Maintain organized sales files and, where applicable, the Accounts Coverage Program.
Understand department goals and the Sales team's role in achieving or exceeding them.
Answer phones, qualify inquiry calls, and ensure inquiries are handled accurately, promptly, and professionally.
Prepare sales contracts, banquet event orders (BEOs), correspondence, reports, forms, and direct-mail materials as needed.
Maintain lead logs and statistics for strategic outbound sales.
Maintain sales-system documents and ensure the system is accurate and functioning properly.
Assist managers with proposals, direct-mail pieces, invitations, special events, and other creative projects.
Maintain timely paper flow and communication within the department and with other departments.
Distribute sales contracts to clients, team members, and appropriate department heads.
Quote meeting prices and work with Sales leadership on groups of fewer than 10 rooms and meetings of fewer than 10 people.
Work with Sales leadership to detail upcoming functions, obtain guarantees, and confirm arrangements.
Distribute BEOs, changes, rooming lists, signed contracts, and revisions to appropriate departments.
Assist guests and clients with small changes and requests, and complete related paperwork for managers.
Conduct site inspections as needed.
Enter group pickup daily and preferred production monthly in Sales Pro.
Prepare and distribute thank-you letters for groups and functions, and maintain related files.
Monitor and order office supplies and sales collateral.
Contact clients for function guarantees 72 hours in advance; create and close house accounts; and complete AV orders.
Organize in-house deliveries, amenities, welcome letters, and transportation schedules as needed.
Attend Sales meetings, take minutes, and type and distribute them.
Perform other duties related to hotel Sales and Marketing or assigned by the Director of Sales or management.
Support associates in providing attentive, friendly, helpful, and courteous service to guests, managers, and fellow associates.