Area Program Manager

Redwood Family Care Network•Victorville, CA

About The Position

The Area Program Manager provides operational leadership and oversight for assigned programs and residential homes, ensuring compliance with applicable laws, regulations, policies, and service-delivery requirements. The role assists the District Manager with day-to-day operations, staffing, quality assurance, employee development, and fiscal accountability, and directly supervises and supports Administrators and/or Program Managers. The Area Program Manager works with management, agency officials, Regional Centers, licensing agencies, staff, service providers, families, and other partners. The position may act as the District Manager’s designee and support district-wide initiatives. The role involves regular site visits and quality assurance reviews; monitoring records, documentation, staffing, training, incidents, budgets, and regulatory compliance; supporting employee coaching and performance management; participating in service-planning and Human Rights Committee meetings; and providing leadership during emergencies, staffing shortages, medical incidents, and crises. The position is based in Southern California, covering San Bernardino and Victorville, and works in office, home, and outdoor environments.

Requirements

At least 3 years of increasing management experience and/or responsibility supervising residential programs serving adults with developmental and intellectual disabilities.
Bachelor’s degree preferred and/or equivalent experience, with other special training as required by program designs, including contract-required certifications.
CPR/First Aid certification required.
Prevention & Support certification required if applicable.
Maintain applicable Administrator licensure for all license types within the district, such as ARF and GH.
Maintain current certifications and training.
Knowledge of services delivered under Title 17 and Title 22, Regional Center contracts, facility program designs, Individual Program Plans, and applicable state and federal laws and agencies.
Demonstrated leadership, analytical, organizational, time-management, interpersonal, independent-judgment, conflict-resolution, coaching, and decision-making skills.
Ability to assess situations and choose an effective course of action.
Ability to work collaboratively and maintain positive relationships.
Ability to compile and present concise, comprehensive narrative and statistical reports.
Ability to communicate effectively in written and spoken English.
Ability to manage multiple programs and priorities simultaneously.
Ability to drive and perform frequent keying, hearing, seeing, speaking, standing, and walking; occasional lifting, bending, kneeling, reaching, and possible use of a Hoyer lift.

Nice To Haves

Bachelor’s degree.
Experience supervising Administrators, Program Managers, or equivalent leadership positions.
Experience with regulatory compliance, employee relations, quality assurance, and operational oversight.

Responsibilities

Directly supervise, coach, and support Administrators and/or Program Managers in the assigned geographical area.
Assist the District Manager with daily operations of assigned programs and residential homes.
Conduct regular quality assurance reviews of individual records, documentation, and medication administration records to ensure appropriate service delivery and progress toward personal goals.
Monitor staffing levels, required support and supervision hours, scheduling, overtime, and employee performance.
Observe on-site service delivery and monitor staff knowledge of ISP requirements, individual health needs, behavior management techniques, and emergency procedures.
Keep the District Manager informed of critical incidents and clinical concerns.
Serve on or facilitate Human Rights Committee meetings as assigned and coordinate admissions with the placement team and District Manager.
Support employee coaching, development, accountability, discipline, and employee relations in collaboration with the District Manager and Human Resources.
Conduct site visits and quality assurance reviews to assess compliance with company policies and regulatory requirements.
Assist in developing, implementing, and maintaining staff training plans.
Conduct or monitor staff training in least restrictive techniques, behavior management, active treatment, client rights, abuse and neglect prevention, documentation, data collection, emergency procedures, and other required areas.
Review facility files, documentation, and program records for compliance with California Code of Regulations Title 17 and Title 22 and company standards.
Ensure homes and programs comply with Community Care Licensing requirements, Regional Center regulations, and company policies.
Act as an agency liaison with service providers, Regional Center representatives, Community Care Licensing, families, conservators, and other agencies.
Assist with investigations, incident reviews, corrective action plans, and follow-up regarding health, safety, and compliance concerns.
Monitor General Event Reports, incident reports, client notes, and other documentation to identify trends and ensure timely resolution.
Participate in Individual Program Plan, interdisciplinary, transition team, and other service-planning meetings as needed.
Assist the District Manager in monitoring budgets, labor costs, staffing utilization, and monthly operating expenses.
Promote safety, accountability, professionalism, and person-centered services.
Provide on-call leadership support as needed for emergencies, staffing shortages, medical incidents, and crises.
Serve as a member of the District Management Team and oversee vehicle maintenance.
Complete timely performance management and coaching; hire, train, evaluate, and monitor Administrator and Program Manager performance.
Conduct regular employee meetings to share information and develop action plans.
Serve as District Manager designee during absences and provide operational leadership as assigned.
Perform other related duties and assignments as required.