Area Program Manager

Redwood Family Care Network•San Bernardino, CA

3d•$85,000 - $89,000

About The Position

The Area Program Manager provides operational leadership and oversight of assigned programs to ensure compliance with applicable rules, regulations, policies, and laws governing service delivery. The role assists the District Manager with day-to-day operations, staffing, compliance, quality assurance, employee development, and fiscal accountability. It directly supervises and supports Administrators and/or Program Managers, working with management, agency officials, Regional Centers, licensing agencies, and staff to promote quality services for people supported. The Area Program Manager also provides coaching, training, and performance-management guidance, acts as the District Manager’s designee when assigned, and supports district-wide operational initiatives. The position serves programs in Southern California, including San Bernardino and Victorville. It requires regular site visits and quality reviews, oversight of staffing and employee performance, regulatory compliance, staff training, incident follow-up, service planning participation, and budget monitoring. The Area Program Manager may be on call as needed and provide leadership during emergencies, staffing shortages, medical incidents, and crisis situations.

Requirements

Minimum of 3 years of increasing management experience and/or responsibilities supervising residential programs serving adults with developmental and intellectual disabilities.
CPR/FA certification required.
Prevention & Support certification required, if applicable.
Maintain applicable Administrator Licensure for all license types within the district (ARF, GH, etc.).
Maintain current certifications and training.
Knowledge of services provided under Title 17 and Title 22, Regional Center contracts, facility program designs, Individual Program Plans, applicable state and federal laws, and relevant departments and agencies.
Ability to work collaboratively and maintain positive relationships.
Ability to assist in compiling and presenting concise, comprehensive narrative and statistical reports.
Ability to communicate effectively in written and spoken English.
Ability to manage multiple programs and priorities simultaneously.
Demonstrated leadership, analytical, organizational, time-management, interpersonal, independent-judgment, conflict-resolution, coaching, and decision-making skills.
Ability to analyze situations and adopt an effective course of action.
Ability to work with tact and discretion in a diverse, multicultural, multi-ethnic environment.

Nice To Haves

Bachelor’s degree preferred, or equivalent experience and other special training required by program designs, including contract-required certifications.
Experience supervising Administrators, Program Managers, or equivalent leadership positions preferred.
Experience with regulatory compliance, employee relations, quality assurance, and operational oversight.

Responsibilities

Directly supervise, coach, and support Administrators and/or Program Managers in the assigned geographical area.
Assist the District Manager in overseeing daily operations of assigned programs and residential homes.
Conduct regular quality assurance reviews using My Field Audits, including reviews of individual records, documentation, and medication administration records (MARs).
Monitor staffing levels, required support and supervision hours, scheduling practices, overtime use, and employee performance.
Observe service delivery on site and monitor staff knowledge of ISP requirements, individual health needs, behavior management techniques, and emergency procedures.
Keep the District Manager informed about critical incidents and clinical concerns.
Serve on or facilitate Human Rights Committee meetings as designated and coordinate admissions with the placement team and District Manager.
Coach and develop employees and support accountability, discipline, and employee relations in collaboration with the District Manager and Human Resources.
Conduct site visits and quality assurance reviews to monitor compliance with company policies and regulatory requirements.
Help develop, implement, and maintain staff training plans.
Conduct or monitor staff training in least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse and neglect, documentation and data collection, emergency procedures, and other required areas.
Review and monitor facility files, documentation, and program records for compliance with California Code of Regulations Title 17 and Title 22 and company standards.
Ensure homes and programs comply with Community Care Licensing requirements, Regional Center regulations, and company policies.
Act as an agency liaison with service providers, Regional Center representatives, Community Care Licensing, families, conservators, and other agencies.
Assist with investigations, incident reviews, corrective action plans, and follow-up related to health, safety, and compliance concerns.
Monitor General Event Reports, incident reports, client notes, and other documentation to identify trends and support timely resolution.
Participate in Individual Program Plan, interdisciplinary, transition team, and other service planning meetings as needed.
Assist the District Manager with monitoring budgets, labor costs, staffing utilization, and monthly operating expenses.
Promote safety, accountability, professionalism, and person-centered services across assigned programs.
Provide on-call leadership support as needed for emergencies, staffing shortages, medical incidents, and crisis situations.
Serve as a member of the District Management Team.
Ensure oversight of vehicle maintenance.
Complete timely performance management and coaching to support employee productivity, accountability, and success.
Hire, train, and evaluate Administrators and/or Program Managers, and monitor their performance.
Conduct regular employee meetings to share information and develop action plans.
Serve as the District Manager’s designee during absences and provide operational leadership as assigned.
Perform other related duties and assignments as required.