Area Operations Manager

Dave & Buster's Inc.•Hollywood, FL

13d•$55,311 - $65,072

About The Position

The Area Operations Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. This role oversees all aspects of the business, from minor details to the big picture, in a fast-paced restaurant and entertainment environment. The position involves leading and developing team members, managing operating costs, and working an average of 50 hours per week while handling high-volume business days.

Requirements

Must be 21 years of age or older.
At least 2 years of restaurant or hospitality experience.
Proficient in managing cost of goods sold and labor.
Ability to lead a team in creating a memorable guest experience.
Demonstrated leadership capabilities.
Ability to work weekends, nights, and holidays.
Comfort working in a fast-paced, noisy environment with distracting conditions.
Ability to handle high-volume days and walk approximately five miles per shift.
Ability to work an average of 50 hours per week.

Responsibilities

Develop and lead hourly team members to exceed guests’ expectations.
Demonstrate proactive leadership through personal interactions that support positive staff and guest experiences.
Participate in recruiting, hiring, coaching, training, and ongoing professional development of guest-service-focused team members.
Model the company’s core values and lead others to do so.
Collaborate with the management team to achieve high-quality and timely results.
Oversee business operations and manage cost of goods sold and labor.