Area Operations Manager - Preferred Location is FL

South State Bank•Sanford, FL

About The Position

The Area Operations Manager (AOM) supports assigned branches by providing guidance, support, and training to help ensure sound operations and adherence to operational policies and procedures. The role requires a professional, personable leader who understands Consumer Bank operations, applicable regulations, service and operational standards, and how these affect the bank’s financial and risk performance. The AOM represents SouthState’s Cultural Cornerstones and Core Values and supports the bank’s strategic priorities. The AOM monitors branch performance and operational risks, helps resolve customer issues, and works to ensure policies and processes support customer relationships and sales opportunities. The position also provides internal-control support, operational research and coaching, and assistance with branch conversions, consolidations, relocations, new branches, and business continuity. Travel may be required as needed. The listed work location is Sanford, Florida.

Requirements

High school education.
At least 5 years of front-line banking experience.
Proficiency in Excel, Word, PowerPoint, and Microsoft Outlook at a minimum.
Ability to demonstrate leadership skills.
Excellent organizational, verbal, and written communication skills.
Ability to make sound, informed decisions.
Effective time-management skills.
Ability to build positive relationships and partnerships throughout the bank.
Solid understanding of Consumer Bank processes, internal controls, and risk controls.
Professionalism in dealing with coworkers and upper management.
Ability to multitask and reprioritize on short notice.
Effective problem-solving skills.
Ability to access and interpret information on computer screens, documents, and reports.

Nice To Haves

Experience with both Teller and New Accounts processes.
Management skills and experience.
Indirect leadership skills.

Responsibilities

Represent SouthState’s Cultural Cornerstones and Core Values.
Maintain an in-depth understanding of Consumer Bank operations, policies and procedures, government regulations, and service and operational standards.
Participate in process-improvement, new-product, or service workshops and committees as needed.
Monitor and analyze branch performance through scorecard reporting, including operational losses, CIP/IDV exceptions, and policy and procedure violations.
Promote customer-centric policies, procedures, and processes, and help remove obstacles to bankers’ relationship-building and sales activities.
Serve as a Consumer Bank resource for timely resolution of customer issues, using sound judgment in decisions affecting financial results and customer experiences.
Ensure branches complete the Branch Internal Review Checklist (BIRC), including review of the Cash Count Summary Sheet.
Support Retail Internal Control Reviews through coaching and training, meetings with the BICS team and branch management, and follow-up training.
Provide Tier 2 operational support by answering policy and procedure questions and conducting research.
Represent the operational voice of the branch.
Partner with Regional Area Managers and attend market meetings.
Research operational scorecard issues and corrective actions; meet with the HR Business Partner and Branch Manager, and provide coaching and training.
Provide conversion support.
Support consolidations, relocations, and new branches.
Support business continuity, including branch offline situations and incident management.
Monitor CIF/IDV reports.
Research out-of-balance conditions.
Perform other duties as needed or assigned.