Area Operations Manager - Queens
About The Position
The Area Operations Manager oversees 10 to 15 centers in a defined geographic area and has full P&L responsibility for the assigned centers. Serving as the operational link between the centers and regional leadership, the manager partners with the Regional Medical Director in a clinical and operational dyad and reports to the Regional Director. The role drives operational efficiency, a high-quality patient experience, and organic and inorganic volume growth while fostering ownership, accountability, and positive leadership. It requires a commitment to exceptional patient care, strong leadership and strategic thinking, and weekly travel to the centers.
Requirements
- At least 5 years of experience in multi-site healthcare operations, including multi-site or regional leadership.
- Proven track record of successfully leading and managing multiple practices.
- Strong financial acumen and experience with budgeting, revenue cycle, and P&L management.
- Excellent leadership, communication, and interpersonal skills, including the ability to motivate teams toward common goals.
- Thorough understanding of healthcare compliance standards and regulations at state, federal, and industry levels.
- Experience tracking KPIs and using data analytics for decision-making.
- Background in operations during periods of rapid growth and integration.
- Strategic thinking and ability to manage both day-to-day operations and long-term initiatives.
- Proficiency in Microsoft Office Suite and practice management software systems.
- Ability to travel up to 50% to 75%, primarily within the designated area.
- Bachelor's degree required.
Nice To Haves
- Master's degree in business, healthcare administration, or a related field preferred.
Responsibilities
- Lead and manage day-to-day operations across 10 to 15 centers in the assigned area.
- Own center P&L performance, including volume, staffing, operating expenses, and budget targets.
- Monitor KPIs and financial performance, taking proactive measures to address areas for improvement.
- Guide and support center managers and staff to improve workflow, patient satisfaction, and productivity.
- Partner with the Regional Medical Director to align clinical and operational priorities across the area.
- Implement company operational policies, procedures, and protocols consistently across all centers.
- Identify opportunities for revenue growth, cost reduction, and operational improvement while maintaining high-quality patient care.
- Coach, mentor, and support the professional development of center managers and staff.
- Conduct performance evaluations and provide feedback to support individual and team development.
- Recruit, hire, train, and retain center leadership and staff, with a focus on reducing turnover.
- Work with Marketing and center managers to execute local strategies that build brand awareness, attract patients, and drive referrals.
- Collaborate with the Regional Director and senior leadership to execute area growth plans.
- Ensure compliance with regulatory requirements, industry standards, and best practices applicable to dermatology practices.
- Monitor changes in healthcare regulations, insurance policies, and legal requirements, and implement necessary updates and training.
- Perform other related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
