(USA) Area Manager - Service Shop (Transportation)

Walmart • Hope Mills, NC

6d • $80,000 - $120,000 • Onsite

About The Position

The Area Manager – Transportation Service Shop leads maintenance operations supporting Walmart’s private fleet and the safe, reliable delivery of goods to stores. The role leads technicians in a fast-paced, 24/7 service shop environment and maintains high standards of safety, quality, and operational excellence. Walmart Transportation service shops provide preventative maintenance and repair for tractors, trailers, and equipment, supporting fleet reliability, safety, and continuous improvement across the network.

Requirements

• Meet one of the following minimum qualification paths: an associate degree in Business, Logistics, or a related field and one year of supervisory experience; a bachelor’s degree in Business, Logistics, or a related field; one year of Walmart Refurb/Service Shop or Walmart Logistics management experience; three years of service shop technician experience; or an industrial technical certification (such as ASE, Air Conditioning, DOT Brake, or DOT Preventative Maintenance) and one year of supervisory experience in heavy-duty truck and trailer maintenance.
• Strong leadership skills, including the ability to motivate and develop teams and hold them accountable.
• Working knowledge of service shop operations, maintenance processes, and safety standards.
• Experience managing staffing, workloads, and productivity in a fast-paced environment.
• Financial and analytical skills to manage budgets and interpret business reports.
• Strong organizational skills and the ability to manage competing priorities.
• Problem-solving skills and a continuous improvement mindset.
• Effective communication skills for engaging associates and cross-functional partners.
• Energy and adaptability to operate at enterprise scale.

Nice To Haves

• General maintenance experience.
• Microsoft Office experience.
• Bachelor’s degree in Business or Logistics.
• ASE certification.
• DOT Transportation certification.

Responsibilities

• Lead daily service shop operations with a focus on safety, quality, and compliance.
• Implement the area business plan by setting goals, managing staffing and scheduling, assigning work, and coordinating workloads to meet performance targets.
• Lead preventative maintenance programs for tractors, trailers, and shop equipment to ensure fleet readiness.
• Prepare, review, and analyze operational and financial reports to monitor productivity and manage expenses.
• Monitor performance metrics, identify losses or inefficiencies, and implement corrective actions.
• Ensure associates are trained on maintenance procedures, safety standards, and company policies.
• Supervise, develop, and engage associates through hiring, coaching, performance feedback, and career development.
• Promote open, two-way communication and address associate concerns in partnership with leaders and support teams.
• Reinforce Walmart’s zero-loss mindset and lead by example as a safety champion.

Benefits

• Incentive awards and performance-based bonuses.
• 401(k) match.
• Stock purchase plan and potential stock compensation.
• Paid maternity and parental leave.
• Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Medical, vision, and dental coverage.
• Company-paid life insurance.
• Short-term and long-term disability.
• Family care leave, bereavement leave, jury duty leave, and voting leave.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U paid education benefit, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree