(USA) Area Manager - Service Shop (Transportation)

Walmart•Hope Mills, NC

4d•Onsite

About The Position

The Area Manager – Transportation Service Shop leads maintenance operations supporting Walmart’s private fleet and the timely, reliable delivery of goods to stores. The role leads technicians in a fast-paced, 24/7 service shop environment and maintains standards for safety, quality, compliance, and operational excellence. Walmart Transportation Service Shops provide preventative maintenance and repair for tractors, trailers, and equipment, supporting fleet reliability and continuous improvement across the network. The manager implements the business plan for the area by setting goals, managing staffing and scheduling, assigning work, and coordinating workloads to meet performance targets. The role monitors operational and financial performance, manages expenses, identifies inefficiencies, and takes corrective action. It also includes training, hiring, coaching, performance feedback, career development, associate engagement, and communication with leaders and support teams. The position is based at 1057 Sand Hill Road, Hope Mills, North Carolina. The annual salary range is $80,000 to $120,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay zone compensation and stock. The role is in a 24/7 service shop environment; the posting does not specify a particular work schedule.

Requirements

Associate’s degree in Business, Logistics, or a related field and one year of supervisory experience; or a bachelor’s degree in Business, Logistics, or a related field; or one year of Walmart Refurb/Service Shop or Walmart Logistics management experience; or three years of service shop technician experience; or an industrial technical certification (such as ASE, Air Conditioning, DOT Brake, or DOT Preventative Maintenance) and one year of supervisory experience in heavy-duty truck and trailer maintenance.
Strong leadership skills, including the ability to motivate, develop, and hold teams accountable.
Working knowledge of service shop operations, maintenance processes, and safety standards.
Experience managing staffing, workloads, and productivity in a fast-paced environment.
Financial and analytical skills to manage budgets and interpret business reports.
Strong organizational skills and ability to manage competing priorities.
Problem-solving skills and a continuous improvement mindset.
Effective communication skills for engaging associates and cross-functional partners.
Energy and adaptability to operate at enterprise scale.

Nice To Haves

General maintenance experience.
Microsoft Office experience.
Bachelor’s degree in Business.
Bachelor’s degree in Logistics.
ASE certification.
DOT Transportation certification.

Responsibilities

Lead daily service shop operations with a focus on safety, quality, and compliance.
Implement the area business plan by setting goals, managing staffing and scheduling, assigning work, and coordinating workloads to meet performance targets.
Lead preventative maintenance programs for tractors, trailers, and shop equipment to ensure fleet readiness.
Prepare, review, and analyze operational and financial reports to monitor productivity and manage expenses.
Monitor performance metrics, identify losses or inefficiencies, and implement corrective actions.
Ensure associates are trained on maintenance procedures, safety standards, and company policies.
Supervise, develop, and engage associates through hiring, coaching, performance feedback, and career development.
Promote open, two-way communication and address associate concerns by partnering with leaders and support teams.
Reinforce Walmart’s zero-loss mindset and lead by example as a safety champion.

Benefits

Competitive compensation and performance-based incentive awards or bonuses.
401(k) match.
Stock purchase plan; stock may be additional compensation for certain positions.
Paid maternity and parental leave.
Paid time off, including PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Medical, vision, and dental coverage.
Company-paid life insurance.
Family care leave.
Bereavement leave.
Jury duty leave.
Voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit program for eligible full-time and part-time associates, with tuition, books, and fees paid for qualifying programs.
Regional Pay Zone compensation for certain positions, based on location.