Area Manager- National Capital HQ Division

Admiral Security Services•Bethesda, MD

18d•$60,000 - $65,000•Onsite

About The Position

The Area Manager is an in-market operational support position serving Washington, D.C., and Northern Virginia. The role assists the Regional Operations Manager and Director of Operations with the daily management of assigned security accounts. It involves frequent travel to client locations and a combination of administrative, operational, and supervisory responsibilities. The Area Manager supports scheduling, staffing coordination, payroll input and processing, administrative paperwork, employee onboarding, site inspections, quality assurance reviews, supply and equipment delivery, and client support. The position may also involve employee supervision, coaching, corrective action, performance management, and maintaining adequate staffing coverage across assigned accounts. The Area Manager maintains a visible presence at client sites, responds to operational issues, supports after-hours and emergency staffing situations, ensures compliance with contract requirements and company policies, procedures, and post orders, and contributes to operational goals and key performance indicators. The position is office-based, not remote, and requires flexibility to be on call 24 hours a day, seven days a week.

Requirements

Must be flexible and available on call 24 hours a day, seven days a week.
Must attend and successfully pass Company Leadership training.
Previous supervisory experience in security, the military, and/or law enforcement is required; a college degree may account for half of the experience qualification.
Must be detail-oriented.
Internal candidates must have an exemplary performance and attendance record and no disciplinary action within the year before applying.
Exceptional customer service and written and oral communication skills.
Must be able to multitask.
Must be proficient with Microsoft Office products and able to operate and maintain site-specific security programs.

Nice To Haves

Good presentation skills are preferred.

Responsibilities

Manage service delivery through the team and fill in for the Operations Manager in their absence.
Ensure contractually scheduled hours are covered by properly trained personnel while minimizing unbilled overtime and non-billed hours.
Coach, counsel, and develop assigned personnel.
Serve as a point of contact for clients and employees.
Respond promptly to problems and complaints.
Create, maintain, and update post orders and related administrative documents according to company requirements.
Use TrackTik or a similar system to manage site operations, monitor site-team performance, and implement quality assurance measures.
Maintain required company documentation.
Assist with new account start-ups, special projects, and additional coverage.
Ensure employees are trained according to company standards, contract requirements, and licensing authority requirements; conduct follow-up training as needed.
Conduct site inspections, including monthly after-hours and weekend site visits at an interval determined by the company.
Ensure proper use and maintenance of job-site equipment, including keys and key cards, cell phones, radios, and wands.
Ensure payroll is completed promptly and accurately.
Assist with security, safety, and other investigations.
Assist with hiring, including conducting interviews.
Promptly notify regional, division, corporate, and client stakeholders about critical or significant incidents in accordance with company rules, regulations, procedures, and policies.
Issue uniforms and equipment.
Perform other duties as assigned.

Benefits

$2,500 signing bonus.
Discretionary bonus based on factors including revenue growth, hours, net profit, and meeting company goals.
Commission.
Company car.
401(k).
Medical and dental insurance.
Opportunity for advancement.
Tuition reimbursement.
Paid training.
Paid membership for professional associations such as ASIS International.
Company-paid testing fees for professional certifications, including CPP, PSP, APP, CSSM, AEM, and CEM.