Area Manager - Texas

Mindful Support Services•Austin, TX

7h•$75,000 - $85,000•Onsite

About The Position

The Area Manager is an operational leader responsible for performance, professionalism, and operational excellence across multiple offices. The position is based in Texas and requires regular travel among the Houston, Dallas, and Austin metro areas, supporting multiple office locations. The role translates company and regional priorities into office-level plans, builds healthy office cultures, and ensures consistent provider and client front-of-house experiences. The Area Manager uses performance data to improve efficiency, quality, and provider success while working closely with the Director of Provider Services. Candidates with restaurant or hospitality management backgrounds are encouraged to apply. Mindful Support Services provides business-to-business administrative and organizational support to independent mental healthcare practitioners, including lead sourcing, marketing, billing, and payment collection. Since opening in 2011, the organization has grown to support more than 2,500 mental healthcare providers and aims to improve access to high-quality mental healthcare. The role leads and develops office managers and other staff, manages day-to-day operations across multiple locations, monitors performance against area and state goals, and develops plans to address gaps and support growth. It also contributes to strategic growth initiatives, leads operational and service-improvement projects, manages change, and communicates area performance and field insights to regional and senior leadership. The position is full-time, Monday through Friday, with frequent travel within the designated territory and additional travel outside the area as needed.

Requirements

At least 5 years of experience in a leadership role.
At least 3 years of experience overseeing management-level staff, such as Office Managers or supervisors.
Strong track record of strategic thinking and execution at the office or area level, with measurable performance and growth improvements.
Excellent leadership, communication, and interpersonal skills, including the ability to motivate and inspire teams to achieve goals.
Ability to manage complex or sensitive situations with sound judgment, discretion, and professionalism.
Project management experience coordinating multiple stakeholders, maintaining timelines, and communicating through milestones.
Analytical ability to interpret data, identify trends, and develop actionable insights.
Proficiency in Microsoft Office Suite and other relevant software applications.
Ability to travel frequently within the designated territory, with additional travel outside the area as needed.

Nice To Haves

Multi-location management experience is strongly preferred.
A bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field is preferred but not required.
Background in restaurant or hospitality management is highly encouraged.

Responsibilities

Set state-specific targets for each office, such as monthly visit volume, provider utilization, and front-of-house service metrics, and ensure Office Managers understand, own, and report progress against them.
Connect coaching, recognition, and performance management to area and state KPI achievement, reinforcing accountability and continuous improvement.
Handle escalated provider concerns and sensitive staff matters with discretion and professionalism, escalating when appropriate.
Provide senior leadership with insights and recommendations based on regional performance and market trends.
Contribute to long-term organizational strategic growth goals and translate strategies into tangible team goals.
Identify and mentor high-potential staff for future leadership roles.
Manage and monitor the day-to-day operations of multiple locations to ensure efficiency, productivity, and compliance with company standards.
Maintain an area scorecard covering appointment volume, provider utilization, cancellation and no-show rates, office utilization, turnover, and revenue by office and state.
Analyze performance by state and office, identify over- and underperformance, and implement action plans involving staffing, training, or workflow changes.
Establish minimum performance thresholds and escalation protocols, and ensure timely intervention and follow-through when offices or states fall below target.
Partner with finance, client services, and provider services leadership to forecast volume and revenue growth, track actuals against plans, and flag risks and opportunities.
Use performance and growth data to prioritize market resources, workflow adjustments, and process improvements, and document their impact on key metrics.
Translate regional and company strategies into office-level objectives and team goals.
Lead projects to expand services, improve operations, and enhance provider satisfaction and client care within the area.
Engage staff in change initiatives and foster continuous improvement, adaptability, and innovation.
Connect office-level operations with regional leadership and ensure priorities are communicated, understood, and implemented.
Provide regular, structured updates and reports on area performance, challenges, and opportunities to the Regional Manager and Director of Provider Services.
Provide field-informed insights and recommendations to support regional decision-making.
Ensure office teams understand company initiatives, goals, and changes and can translate them into day-to-day actions and behaviors.