Area Manager - Texas

Mindful Support Services•Houston, TX

8h•$75,000 - $85,000

About The Position

The Area Manager is a key operational leader responsible for driving performance, professionalism, and operational excellence across multiple offices within a defined area. The role translates company and regional priorities into actionable office-level plans, supports healthy office cultures, and ensures consistent provider and client front-of-house experience standards. The Area Manager uses data and metrics to guide decisions and identify opportunities to improve efficiency, quality, and provider success, while collaborating closely with the Director of Provider Services. This role is suited to a multi-site operations leader in a fast-moving, high-growth environment who is energized by opening and scaling new markets. The position is based in Texas and requires regular travel between offices in the Houston, Dallas, and Austin metro areas, with additional travel outside the area as needed. The Area Manager oversees day-to-day operations across multiple locations, sets and monitors office targets, coaches and develops staff, manages performance, leads operational and growth initiatives, and communicates area results and recommendations to regional leadership.

Requirements

At least 5 years of experience in a leadership role.
At least 3 years of experience overseeing management-level staff, such as Office Managers or supervisors.
Strong track record of strategic thinking and execution at the office or area level, with measurable improvements in performance and growth.
Excellent leadership, communication, and interpersonal skills, including the ability to motivate and inspire teams.
Ability to manage complex or sensitive situations with judgment, discretion, and professionalism.
Project management experience, including coordinating stakeholders, maintaining timelines, and communicating through project milestones.
Analytical ability to interpret data, identify trends, and develop actionable insights.
Proficiency in Microsoft Office Suite and other relevant software applications.
Ability to travel frequently within the designated territory, with additional travel outside the area as needed.
Background check required.

Nice To Haves

Multi-location management experience.
Bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field.
Background in restaurant or hospitality management.

Responsibilities

Set state-specific targets for each office, such as monthly visit volume, provider utilization, and front-of-house service metrics, and ensure Office Managers understand, own, and report progress toward them.
Tie coaching, recognition, and performance management to area- and state-level KPIs to reinforce accountability and continuous improvement.
Handle escalated provider concerns and sensitive staff matters with discretion and sound judgment, escalating when appropriate.
Provide senior leadership with insights and recommendations based on regional performance and market trends.
Contribute to long-term strategic growth planning and translate organizational strategies into tangible team goals.
Identify and mentor high-potential staff for future leadership roles.
Manage and monitor day-to-day operations across multiple locations to support efficiency, productivity, and compliance with company standards.
Maintain an area scorecard covering appointment volume, provider utilization, cancellation and no-show rates, office utilization, turnover, and revenue by office and state.
Analyze performance by state and office, identify under- and over-performance, and implement targeted staffing, training, or workflow action plans.
Establish minimum performance thresholds and escalation protocols, and ensure timely intervention and follow-through when offices or states fall below target.
Partner with finance, client services, and provider services leadership to forecast area volume and revenue growth, track actuals against plan, and identify risks and opportunities.
Use performance and growth data to prioritize resources and process improvements, and document their impact on key metrics.
Lead projects to expand services, improve operations, and enhance provider satisfaction and client care within the area.
Engage staff in change initiatives and foster continuous improvement, adaptability, and innovation.
Connect office-level operations with regional leadership and ensure priorities are clearly communicated and implemented.
Communicate area performance, challenges, and opportunities to the Regional Manager and Director of Provider Services through regular, structured updates and reports.
Provide field-informed insights and recommendations to support regional decision-making.
Ensure office teams understand company initiatives, goals, and changes and translate them into day-to-day actions.