Area Manager - Texas

Mindful Support Services•Dallas, TX

1d•$75,000 - $85,000•Onsite

About The Position

The Area Manager is an operational leader responsible for performance, professionalism, and operational excellence across multiple offices. The role translates company and regional priorities into office-level plans, builds healthy office cultures, and ensures consistent provider and client front-of-house experience standards. The manager uses data and metrics to guide decisions and improve efficiency, quality, and provider success while working closely with the Director of Provider Services. The position supports a fast-growing organization and the opening and scaling of new markets. The role oversees day-to-day operations across multiple locations in the designated area, establishes and tracks office and state performance goals, coaches office leaders, handles escalated concerns, and reports insights to senior leadership. It also supports forecasting, strategic growth, project delivery, and change management. The position is based in Texas and requires regular travel among the Houston, Dallas, and Austin metro areas, with additional travel outside the area as needed. Mindful Support Services provides business-to-business administrative and organizational support to independent mental healthcare practitioners, including lead sourcing, marketing, billing, and payment collection. The organization has supported more than 2,500 mental healthcare providers since opening in 2011 and aims to improve access to high-quality mental healthcare.

Requirements

At least 5 years of experience in a leadership role.
At least 3 years of experience overseeing management-level staff, such as Office Managers or supervisors.
Strong track record of strategic thinking and execution at the office or area level, with measurable performance and growth improvements.
Excellent leadership, communication, and interpersonal skills, with the ability to motivate teams to achieve goals.
Ability to manage complex or sensitive situations with judgment, discretion, and professionalism.
Project management experience coordinating multiple stakeholders, timelines, and communications through milestones.
Analytical ability to interpret data, identify trends, and develop actionable insights.
Proficiency in Microsoft Office Suite and other relevant software applications.
Ability to travel frequently within the designated territory, with additional travel outside the area as needed.
Background check required.

Nice To Haves

Multi-location management experience is strongly preferred.
Bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field is preferred but not required.
Restaurant or hospitality management background is highly encouraged.

Responsibilities

Set state-specific targets for each office, such as monthly visit volume, provider utilization, and front-of-house service metrics, and ensure Office Managers own and report progress against those goals.
Connect coaching, recognition, and performance management to area and state KPI achievement.
Handle escalated provider concerns and sensitive staff matters with discretion and sound judgment, escalating when appropriate.
Provide senior leadership with insights and recommendations based on regional performance and market trends.
Contribute to long-term organizational growth strategy and translate strategy into tangible team goals.
Identify and mentor high-potential staff for future leadership roles.
Manage and monitor day-to-day operations across multiple locations to ensure efficiency, productivity, and compliance with company standards.
Maintain an area scorecard covering appointment volume, provider utilization, cancellation/no-show rates, office utilization, turnover, and revenue by office and state.
Analyze office and state performance, identify underperformance and overperformance, and implement action plans involving staffing, training, or workflow changes.
Establish minimum performance thresholds and escalation protocols, ensuring timely intervention and follow-through.
Partner with finance, client services, and provider services leadership to forecast area volume and revenue growth, track actuals against plan, and flag risks and opportunities.
Use performance and growth data to prioritize market resources and process improvements, documenting the impact on key metrics.
Translate regional and company strategies into office-level objectives and team goals.
Lead projects to expand services, improve operations, and enhance provider satisfaction and client care.
Engage staff in change initiatives and foster continuous improvement, adaptability, and innovation.
Connect office operations with regional leadership, communicating priorities clearly and supporting implementation.
Provide regular, structured performance updates and reports to the Regional Manager and Director of Provider Services.
Share field-informed insights and recommendations to support regional decision-making.
Ensure office teams understand company initiatives, goals, and changes and translate them into daily actions.
Travel frequently within the designated territory and outside the area as needed.