Area Manager - Texas

Mindful Support Services•Dallas, TX

18h•Onsite

About The Position

The Area Manager is an operational leader responsible for performance, professionalism, and operational excellence across multiple offices. The role translates company and regional priorities into actionable office-level plans, develops healthy office cultures, and ensures consistent provider and client front-of-house experiences. The Area Manager uses data and metrics to guide decisions, identifies opportunities to improve efficiency and quality, and supports provider success in collaboration with the Director of Provider Services. The role is based in Texas and requires regular travel among Houston, Dallas, and Austin metro-area offices, with additional travel outside the designated territory as needed. The Area Manager oversees daily operations across multiple locations, establishes and monitors office and state-level goals, and develops action plans to improve performance. The role includes managing and coaching Office Managers and other management-level staff, handling escalated provider concerns and sensitive staff matters, coordinating growth and operational projects, and communicating area performance, risks, and opportunities to leadership. The Area Manager helps execute long-term growth strategies, supports new-market expansion, and fosters continuous improvement and adaptability. Mindful Support Services provides business-to-business administrative and organizational support to independent mental healthcare practitioners, including support with lead sourcing, marketing, billing, and payment collection. The organization has supported more than 2,500 mental healthcare providers since opening in 2011.

Requirements

At least 5 years of leadership experience; multi-location management experience is strongly preferred.
At least 3 years of experience overseeing management-level staff, such as Office Managers or supervisors.
Strong track record of strategic thinking and execution at the office or area level, with measurable performance and growth improvements.
Excellent leadership, communication, and interpersonal skills, including the ability to motivate and inspire teams.
Ability to manage complex or sensitive situations with judgment, discretion, and professionalism.
Project management experience coordinating multiple stakeholders, maintaining timelines, and communicating through project milestones.
Analytical ability to interpret data, identify trends, and develop actionable insights.
Proficiency in Microsoft Office Suite and other relevant software applications.
Ability to travel frequently within the designated territory and outside the area as needed.
Background check required.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, Management, or a related field; preferred but not required.
Multi-location management experience.
Background in restaurant or hospitality management; candidates with these backgrounds are highly encouraged to apply.

Responsibilities

Set state-specific office targets, such as monthly visit volume, provider utilization, and front-of-house service metrics, and ensure Office Managers understand, own, and report progress against them.
Connect coaching, recognition, and performance management to area and state-level key performance indicators, supporting accountability and continuous improvement.
Handle escalated provider concerns and sensitive staff matters with discretion and professionalism, escalating when appropriate.
Provide senior leadership with insights and recommendations based on regional performance and market trends.
Contribute to long-term organizational growth strategy and translate strategic priorities into tangible team goals.
Identify and mentor high-potential staff for future leadership roles.
Manage and monitor day-to-day operations across multiple locations to support efficiency, productivity, and compliance with company standards.
Maintain an area scorecard covering appointment volume, provider utilization, cancellation and no-show rates, office utilization, turnover, and revenue by office and state.
Analyze performance by office and state, identify underperformance and overperformance, and implement targeted action plans involving staffing, training, or workflow changes.
Establish minimum performance thresholds and escalation protocols for offices or states below target, ensuring timely intervention and follow-through.
Partner with finance, client services, and provider services leadership to forecast area volume and revenue growth and track actuals against plan.
Use performance and growth data to prioritize resource allocation, workflow adjustments, and process improvements, and document effects on key metrics.
Translate regional and company strategies into office-level objectives and team goals.
Lead projects to expand services, improve operations, and enhance provider satisfaction and client care in the area.
Engage staff in change initiatives and foster continuous improvement, adaptability, and innovation.
Connect office operations with regional leadership and ensure priorities are communicated, understood, and implemented.
Provide regular, structured updates and reports on area performance, challenges, and opportunities to the Regional Manager and Director of Provider Services.
Offer field-informed recommendations to support regional decision-making and help office teams turn company initiatives and changes into day-to-day actions.