Area Manager - HOA Management
About The Position
The Area Manager is an operational team leader responsible for overseeing a team of HOA Community Managers. These Community Managers handle the day-to-day operations and projects for a portfolio of HOA communities, including financials, vendor management, public meetings, and administration. The role requires a strong leader with a talent for team development and motivation, who is competitive, quality-oriented, and values deadlines and accuracy. A positive attitude and a servant leadership approach are essential. While industry experience is not required, candidates with backgrounds in hospitality, retail, and restaurants can be successful due to the company's training program. The position involves attending some evening meetings and requires a commitment to providing superior customer service and fostering a supportive team culture.
Requirements
- At least 6 years of solid leadership and management experience.
- Proven record of accomplishment in a customer service environment.
- Experience leading a team of ten employees or more for at least 6 years.
- Experience managing a demanding service product with deadlines and legal requirements.
- Willingness to attend some evening meetings once or twice per week (typically 6 p.m. to 8 p.m.).
- Bachelor's degree.
- Talent for team development and motivation.
- Competitive and quality-oriented.
- Strong sense of urgency regarding deadlines and accuracy.
- Commitment to being the best, providing great customer service, engaging in proactive communication, and technical accuracy.
- Positive attitude.
- Servant attitude and enjoyment in developing and supporting others.
Nice To Haves
- Experience in the HOA management industry is not required but would be beneficial.
Responsibilities
- Manage, lead, and develop a team of Community Managers and other staff to ensure consistent service product delivery.
- Provide staff with ongoing development, training, and coaching.
- Develop relationships with the Board of Directors and solve escalated challenges from homeowners.
- Work closely with the Division Director on staff development, customer portfolio, and division direction.
- Manage daily activities, including determining Community Manager work assignments and reviewing employee activities for completeness, accuracy, and effectiveness.
- Attend frequent customer evening board meetings and site drives to learn the properties served.
- Act as a positive influence within the leadership team.
Benefits
- Comprehensive benefits package
- Hybrid Empowerment Plan (after first year, may transition to in-office and remote work)
- Recognized as Best Places to Work since 2007
- Fastest Growing Company - Fast Track 50 in 2020
- Privately owned with over 20 years in business and no layoffs
- Work/Life balance
- 5 weeks of PTO
- Forty paid hours per year for community service activities
- 11 annual paid holidays
- Paid Training - Internal Learning and Development Management System
- Medical, Dental, Vision, STD/LTD, Life/AD&D
- 401k program
- Free in-house medical clinic (San Antonio office – virtual appointments for other offices)
- Phone and Mileage Reimbursement
- Well-structured career track plan with a 6-month review
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What This Job Offers
Job Type
Full-time
Career Level
Manager
