HOA Manager

Lennar•Tampa, FL

1d•Onsite

About The Position

Homeowners Association Manager provides management, direction, and leadership to ensure a community property is maintained and operated in accordance with Company objectives. Responsibilities include working closely with third party management company, internal and external counsel, members of the association, and/or developer representatives to manage and operate the association and to facilitate solutions to problems amongst communities and parties. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.

Requirements

Minimum High School Diploma or equivalent required
Minimum three (3) years’ experience as an HOA manager, managing various communities property and associated infrastructure, including but not limited to open-space, trails systems, playground amenities and pools.
Proven experience in coordinating staff, trade vendors, service contracts, community improvements, and managing budgets is a must.
Ability to communicate effectively and concisely, both verbally and in writing
Must have initiative and be able to achieve objectives with minimal supervision.
Must be detail-oriented and a problem-solver able to deal with complex situations
Strong working knowledge of customer service principles and practices
Ability to read, analyze, and interpret technical procedures, contracts, financial reports, regulations, and other documents with a similar degree of complexity
Computer literacy, including word-processing, spreadsheet analysis, project scheduling and data management software
Valid Driver’s License and satisfactory driving record
Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job.
Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Job may require occasional operation of construction equipment.
Finger dexterity may be required to operate a computer keyboard and calculator.

Nice To Haves

Bachelor's degree in Business, Finance or related field preferred

Responsibilities

Direct all interaction with customers and all on-site and off-site management companies, association managers, activities directors, gate attendants, arc boards, vendors and suppliers personnel
Respond to all customer complaints and coordinate with Lennar' Corporate customer care department to resolve outstanding concerns
Facilitate specific customer care seminars for residents
Manage customer complaint log to ensure proper resolution to all complaints are resolved in the timeframe expectations set by the division
Develop and maintain an effective ongoing resident’s relations plan, implement initiatives, and retain an operating environment to achieve a satisfactory level of resident service as measured by formal and informal feedback and surveys
Oversee the coordination with appropriate homebuilding field, administration and sales associates on community needs or requests
Manage the creation and supervision of community structures including master and sub homeowner associations, maintenance free designations, community development districts and condominium and common associations
Participate in the operation of Community Development Districts
Develop and implement the processes that will improve consistent communication flow to our customers and management companies including but not limited to community: newsletters, event calendars and web-sites
Provide leadership and direction to effectively manage relationships with other business groups and achievement of company and property goals and objectives
Sit on HOA and CDD board of directors as required
Develop a process of communication between Lennar Sales and Community representatives and HOA Management
Lead team of external management companies & consultants responsible for managing in excess of $50M in assets (clubs and common areas)
Responsible for operational control of all HOA’s and clubs in excess of $50MM in assets, and developing strategies and executing a plan to lead a team of external management companies and consultants
Create all HOA documents, club plan documents, condominium documents, and sales disclosure documents
Direct all association meetings including quarterly meetings, budget meetings, committee meetings, public presentation meetings, annual meetings and turnover
Manage the preparation, establishment and operation of Homeowner, condominium and commercial associations and act as a liaison and board member
Responsible for service standards execution by management companies including golf courses, restaurants, pools, club and fitness facilities
Insure proper staff training, supervision and follow through is being executed by management companies
Responsible for managing the performance of all management companies and developing processes to implement staff evaluations and development programs
Responsible for monthly analysis and review of community homeowner/condominium associations and CDD financial statements
Prepare and execute community Asset Management Plan
Develop complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions
Develop, implement and track the annual HOA budget for the Division as well as tracking budgets for all communities
Develop and maintain the annual cash flow projections in monthly and quarterly detail, and develop strategies to streamline the cash forecasting process
Responsible for developing and implementing the annual HOA budget for the Division, including revenue projections, deficit funding projections, and marketing plan to boost revenue from Food & Beverage income
Develop and maintain the annual cash flow projections in monthly and quarterly detail, and develop strategies to streamline the cash forecasting process
Develop and manage community budgets
Assemble, review, approve and monitor all Architectural Control Requests for the Associate’s where the Declarant is still in control of the Board
Assemble, review update and monitor all information entered into the Access system for the Land Department
Secure all new Letter’s of Credit (LOCs), negotiate all reductions in LOCs along with tracking and monitoring all LOCs the Division has outstanding