Area Manager - HOA Management

SpectrumAM • San Antonio, TX

3d • Hybrid

About The Position

The Area Manager, also known as a Client Relations Manager, will oversee a team of HOA Community Managers who handle the day-to-day business and projects of a portfolio of HOA communities. This role requires a leader with a talent for team development and motivation, who is competitive, quality-oriented, and values deadlines and accuracy. The position involves attending some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m. While experience in the HOA industry is not required, candidates must possess strong leadership and management experience, a servant attitude, and a passion for developing and supporting others. The role offers professional growth in areas such as team leadership, presentation skills, negotiation, HR, fiscal management, conflict resolution, planning, and legal requirements, with a career growth track into director and senior leadership roles.

Requirements

• At least 6 years of solid leadership and management experience
• Bachelor's degree
• Proven record of accomplishment in a customer service environment
• Led a team with ten employees or more for at least 6 years
• Managed a demanding service product with deadlines and legal requirements
• Willingness to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.
• Talent for team development and motivation
• Competitive and quality oriented
• Deadlines and accuracy matter a great deal
• Being the best, providing great customer service, engaging in proactive communication, and technical accuracy are important traits
• Positive attitude
• Servant attitude who enjoys developing and supporting others
• Candidates from hospitality, retail and restaurant can be very successful
• More than 40 hours per week with some evening meetings to attend
• Salaried position, exempt from overtime
• Professionals interested in joining and being part of a work family
• If someone asks for help you always volunteer just like they would do for you
• All are students and teachers on the teams

Nice To Haves

• Experience in our industry is NOT required

Responsibilities

• Become the technical expert and specialist on Texas Property Code
• Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery.
• Provides staff with ongoing development, training, and coaching.
• Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners.
• Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division.
• Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness.
• Frequent customer evening board meetings and site drives to learn the properties we serve.
• Be an always-positive opinion-maker in the leadership team and believe in the good in people.

Benefits

• 5 weeks of PTO
• Forty paid hours per year for community service activities
• 11 annual paid holidays
• Paid Training - Internal Learning and Development Management System
• Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D
• 401k program
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices)
• Phone and Mileage Reimbursement
• Well-structured career track plan with a 6-month review

What This Job Offers

• Job Type: Full-time
• Career Level: Manager