Area Manager Funeral Homes

Service Corporation International•Marysville, WA

4d•Onsite

About The Position

Manage the daily operations of multiple funeral home locations within a single line of business. Responsible for short-term planning, achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth.

Requirements

High School Diploma or equivalent required.
At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities.
Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition.
At least two (2) years’ experience managing people and effectively managing budgets and expense control required.
Knowledgeable in Financial and Business acumen.
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.
Proficient in MS Office suite including mail, word, excel, & power point.
Local travel up to 20%.

Nice To Haves

At least twelve (12) hours college courses in Finance & Accounting strongly preferred.
Technical schooling diploma Funeral Services / Mortuary Science preferred.
Bachelor’s degree in Mortuary Science where required by state law.
Applicable state Funeral Director and Embalmer Licensure.

Responsibilities

Develop annual business plan and budget, as well as financial, production and revenue goals.
Approve expenditures and invoices including overtime.
Manage the day-to-day activities ensuring on-time services and exceeding client family expectations.
Remove barriers, encourage ideas, and identify improvements.
Resolve moderately complex problems and provide resolution guidance to supervisors.
Ensure operating practices comply with applicable federal & state regulations and Company policies.
Establish location goals and priorities, and develop, communicate, and monitor goals, priorities, processes and procedures.
Manage frontline supervisor’s responsibilities, expectations, and accountabilities.
Effectively present and communicate Company and Market strategies, values, and goals to location staff.
Collaborate with local Management for resource sharing, ideas, and business or operational enhancements.
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
Maintain building, facilities, and grounds in a clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture.
Ensure all safety, quality control, and compliance standards are adhered to.
Develop a strong, trusting, and reliable team.
Understand team members career aspirations and provide assignments to develop skills and/or close gaps.
Constructively address issues and provide tangible and appropriate feedback.
Develop frontline supervisors’ proactive and collaborative management style to increase employee engagement and minimize turnover.
Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
Screen candidates (internal and external) and hire or promote a skilled and effective staff.
Establish pay, recommend pay increases, special pays, and career advancements.
Discipline staff as necessary and write development plans to close behavior or skill gaps.
Collaborate with Human Resources throughout discipline, development, and termination processes.
Recommend and discuss terminations with Market Leadership.
Build and expand brand and product awareness to increase sales and market share.
Network with key community leaders to build business relationships, influence, and support the community.
Participate in community, civic, or other organizations as part of local promotional efforts.
Develop and implement plans to improve customer satisfaction index and on-line community reviews.
Assist with arrangements, preparation of visitation and/or services, driving, or transporting as needed.