Area Manager, Dispense & Fill Pharmacy Technicians

Hims & Hers•New Albany, OH

About The Position

The Area Manager oversees daily operations within the Dispense & Fulfill Pharmacy, including workflow planning, staffing coordination, and time and attendance management. The role is responsible for operational efficiency while maintaining quality, accuracy, and patient safety, and partners with the Pharmacist Operations Manager to plan and execute pharmacy initiatives and process improvements. The Area Manager helps drive performance, optimize workflows, and ensure medications are dispensed in compliance with federal and state pharmacy regulations. The role also collaborates with teams across fulfillment, operations, order management, and finance.

Requirements

At least 3 years of manager-level experience in a pharmacy setting.
National Certified Pharmacy Technician license (EXCPT or PTCB).
Active Certified Pharmacy Technician registration with the Ohio Board of Pharmacy.
Effective knowledge of state and federal pharmacy laws, rules, and regulations related to pharmacy practice.
Willingness to work in a team environment and promote company culture.
Experience working as a registered pharmacy technician in a long-term care, mail-order, or high-volume pharmacy.
Ability to communicate clearly, professionally, and effectively with staff and management.

Responsibilities

Manage the pharmacy technician team.
Provide performance feedback and coaching to pharmacy technicians and support personnel.
Create daily workflow plans that prioritize and ensure completion of daily, weekly, and monthly tasks.
Collaborate with operations, fulfillment, inventory, order management, finance, and pharmacy teams.
Work with quality assurance teams to develop and maintain pharmacy standard operating procedures.
Coordinate special pharmacy projects and supervise their completion.
Delegate tasks, workflow items, and station assignments to the pharmacy technician team across all shifts.
Lead the pharmacy technician team in accomplishing related results.
Maintain security and privacy practices for protected health information (PHI) in compliance with federal and state HIPAA regulations.
Attend pharmacy team meetings as necessary.
Follow state and pharmacy regulations and rules set by the Ohio State Board of Pharmacy and the Food and Drug Administration (FDA).
Maintain a safe pharmacy environment by complying with standard operating procedures, rules, and regulations.
Protect patients and employees by adhering to infection-control policies and protocols.