(USA) Area Manager - Quality Assurance/Systems
About The Position
The Area Manager - Quality Assurance/Systems oversees quality assurance processes, systems, staffing, and operational performance within an area of responsibility. The role implements business plans by communicating goals, managing staffing and schedules, assigning duties, and coordinating workloads to meet facility goals for production, quality, and safety. It monitors productivity through business reports and maintains quality and safety standards by ensuring associate training and policy compliance. The manager identifies and resolves concerns raised by associates, customers, or suppliers; supervises and develops associates and leaders through workload coordination, performance feedback, coaching, training, and participation in hiring and evaluation. The role manages the execution of quality assurance guidelines and programs, including building efficiency and inventory integrity activities such as slot profiling, inventory adjustments, cycle inventory tests, outside storage, damages, stray items, close-date tracking, and hazardous-material processing. The position also oversees systems hardware and software installation and maintenance, including repairs, component inventory, and ordering. It coordinates troubleshooting with the Information Systems Division and vendors and supports ongoing development of current and future systems applications. The role is expected to model Walmart's values and leadership behaviors, emphasizing respect for individuals, integrity, customer service, and continuous improvement.
Requirements
- Associate's degree in Business, Logistics, or a related field and 1 year of supervisory experience; OR a bachelor's degree in Business, Logistics, or a related field; OR 2 years of Walmart logistics experience; OR 2 years of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
Nice To Haves
- Experience with inventory management.
- Experience with Microsoft Office.
- Experience with Walmart Logistics Systems.
- Bachelor's degree in Business.
- Bachelor's degree in Logistics.
Responsibilities
- Communicate with individuals and groups, verbally and in writing, including customers, suppliers, and associates.
- Implement the business plan for the area by communicating goals, managing staffing and scheduling, assigning duties, and coordinating workloads to achieve facility production, quality, and safety goals.
- Monitor and manage productivity by preparing, reviewing, and analyzing business reports.
- Maintain quality and safety standards by ensuring associates are trained on logistics and company policies, standards, and procedures; monitoring compliance; and maintaining procedures and supporting documentation.
- Identify associate, customer, and supplier concerns and determine or recommend corrective actions.
- Supervise and develop associates and leaders by assigning duties, coordinating workloads, monitoring performance, providing feedback, teaching and supporting employees, identifying development needs, and participating in hiring, promotion, coaching, and evaluation.
- Manage the execution of quality assurance guidelines, procedures, and programs to increase building efficiency and maintain inventory integrity.
- Oversee slot profiling, inventory adjustments, cycle inventory tests, outside storage, damages, stray-item tracking, close-date product tracking, and hazardous-material processing.
- Manage systems hardware and software installation and maintenance, including overseeing installations and repairs, tracking inventory, and ordering system components.
- Manage systems and applications troubleshooting in coordination with the Information Systems Division and vendors, and support the continued development of systems applications.
- Build high-performing teams, foster belonging, collaborate effectively, develop talent, and recognize associates' contributions.
- Act with integrity and accountability, serve customers and members, make data-informed decisions, and drive continuous improvement and learning.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
- Stock may be included as additional compensation for certain positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
