Area Manager, Operations 2nd Shift

Caleres•Lebanon, TN

About The Position

The Area Manager, Operations is accountable for the operational management of one or more specific functional areas. This role ensures staffing and labor are prioritized to essential functions, departmental goals and productivity KPIs are achieved, quality standards and customer service are maintained, and team members are held accountable. The manager partners with peers and the Operations Manager to adjust workflow and labor, and leads, trains, develops, and mentors Supervisors and Clerks. The role drives succession planning, change management, and continuous process improvement, while fostering ownership, participation, engagement with company values, and a positive and safe work environment. The Area Manager serves as a subject matter expert across assigned areas, communicates and administers company policies, supports effective execution of HR, LP, and Safety policies and programs, and maintains the equipment and tools needed for operations. The position also leads safety initiatives and works toward year-on-year improvements in accident and injury statistics.

Nice To Haves

Five or more years of distribution center experience.
Demonstrated experience in structured continuous improvement efforts.
Five or more years of leadership experience in roles of increasing responsibility.
Bachelor’s degree in a related field.
Strong exposure to Lean Six Sigma.

Responsibilities

Ensure proper staffing levels within each department and prioritize labor for essential functions.
Deliver daily, weekly, and monthly departmental goals.
Ensure daily productivity goals and KPIs are met.
Ensure quality standards are achieved while maintaining a high level of customer service.
Hold the team accountable.
Promote workforce engagement in company values and effective execution of HR, LP, and Safety policies and programs.
Manage operations for assigned functional area or areas and ensure processes are executed efficiently and correctly.
Partner with peers and the Operations Manager to adjust workflow and labor to support the operation.
Provide leadership, training, development, and mentorship for Supervisors and Clerks.
Implement succession planning for the team.
Lead change management and continuous process improvement, with a focus on best practices.
Pursue continuous improvement in personal performance, the team, processes, and the work environment.
Foster a positive work environment grounded in ownership and participation.
Serve as a subject matter expert across assigned areas, execute area functions, and resolve exceptions.
Engage area teams to educate them and drive daily results set by the Operations Manager in a positive and safe manner.
Ensure company policies are communicated, understood, and administered.
Maintain a safe, secure, and healthy work environment; lead and administer safety initiatives and work toward year-on-year improvements in accident and injury statistics.
Maintain necessary equipment and tools for the operation.