Area Manager Director - Inland Empire

First American • Riverside, CA

23h • $170,900 - $227,900 • Onsite

About The Position

The Area Manager Director leads revenue generation and operations across multiple branch offices in the Inland Empire. This is a full-time, in-person role based in Riverside, California, reporting directly to the Division Operations RVP. The Director leads branch managers and, as applicable, title, escrow, sales, and support functions; partners closely with Sales; and translates division strategy into clear goals and consistent execution.

The role is accountable for area revenue, budgeted results, operational performance, customer experience, and compliance. It includes workforce planning and staffing; hiring and developing employees and leaders; performance management and coaching; collaboration with senior leaders on market priorities and initiatives; operational improvements; and ensuring proper training and compliance with company policies and applicable requirements. The Director also evaluates and applies data, technology, automation, and AI responsibly to improve efficiency, service, and quality while preparing the workforce for evolving business needs.

Requirements

• 10+ years of progressive management or leadership experience, including 5+ years of directly related experience in title, escrow, or related operations.
• Demonstrated success leading managers or teams across multiple locations and delivering business results.
• Strong strategic planning, communication, decision-making, problem-solving, collaboration, and employee development skills.
• Ability to monitor performance, manage resources, lead complex initiatives, and use data and technology to improve operations.
• A bachelor’s degree in business or a related field is preferred; an equivalent combination of education and relevant experience will be considered.

Nice To Haves

• Bachelor’s degree in business or a related field.

Responsibilities

• Lead revenue generation and operations across multiple branch offices in the Inland Empire.
• Lead branch managers and, as applicable, title, escrow, Sales, and support functions; partner closely with Sales and translate division strategy into clear goals and consistent execution.
• Be accountable for area revenue, budgeted results, operational performance, customer experience, and compliance; use performance data to identify gaps, allocate resources, and drive results.
• Lead workforce planning and staffing across the area.
• Hire and develop leaders and employees; set expectations; conduct performance reviews; provide feedback and coaching; administer compensation; and address performance concerns.
• Partner with the RVP, Sales, and senior leaders to align market priorities, resolve regional issues, and execute initiatives that support business goals.
• Develop and implement operational improvements in process standardization, quality, safety, customer experience, and site or facility needs.
• Ensure teams are properly trained and follow company policies, procedures, and applicable regulatory and statutory requirements.
• Evaluate and apply data, technology, automation, and AI responsibly to improve efficiency, service, and quality while preparing the workforce for evolving business needs.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• PTO/paid sick leave
• Employee stock purchase plan
• Bonus pay and/or incentives for production or other goals, subject to eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Director