Area Manager Airport Operations & Guest Services

Breeze Airways™•Fort Lauderdale, FL

22d

About The Position

The Area Manager oversees Guest Services ground activities and day-to-day operations at assigned locations, providing leadership and motivation to Team Members and business partner teams. The role establishes and maintains high standards of safety, security, and Guest Service in accordance with Breeze policies and procedures. The Area Manager is responsible for station safety programs, regulatory compliance, operational and customer service performance, station budgets and costs, audits, talent development, performance metrics, and readiness for irregular operations and emergencies. The role coordinates with departments that affect airport operations and ensures that business partners follow applicable policies and procedures and represent the Breeze brand.

Requirements

High school diploma or equivalent educational achievement.
At least 5 years of experience in customer service or a related area.
At least 5 years of experience in airport operations and customer service.
At least 5 years of experience guiding large, diverse business partner teams.
Proficiency using Microsoft Office, including Excel, Word, and PowerPoint.
Ability to work well under pressure, prioritize projects, meet deadlines, and remain flexible.
Self-starter with a positive attitude and a strong desire for success.
Ability to complete projects on time with minimal supervision and work varied hours when necessary to meet deadlines.
Knowledge of airport operations, ground operations, and regulatory agencies.
Leadership capability and the ability to guide and motivate others.
Ability to work flexible hours and be available for emergency response and on short notice.
Valid driver's license from the state of primary residence, which must be maintained.
Ability to obtain and maintain a SIDA badge in accordance with TSA requirements.
Must pass a ten-year background check and pre-employment drug test.
Authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Ability to obtain and maintain Ground Security Coordinator certification.
Proven ability to guide a large workforce.
Interpersonal communication, collaboration, critical-thinking, and problem-solving skills.
Excellent verbal and written communication skills.
Good work ethic and ability to work in a fast-paced team environment and handle stressful environments.
Troubleshooting skills, attention to detail, and an organized, process-focused aptitude.
Ability to travel often.
Ability to exemplify Breeze’s safety culture, values, and mission.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Four-year degree or equivalent work experience.
Knowledge of airline disciplines and administration, including their interdependencies with Airport Operations.
Knowledge of external agencies and their functions as they relate to Airport Operations, such as the FAA, DOT, and TSA.

Responsibilities

Oversee Guest Services ground activities and day-to-day operations at assigned locations.
Lead and motivate Team Members and business partner teams.
Manage safety programs to maintain a safe workplace for Team Members, Guests, business partners, aircraft, ground service equipment, and facilities.
Hold ground service providers accountable to DOT, FAA, and Breeze guidelines.
Plan station costs and administer and maintain station operating budgets.
Manage internal and external regulatory matters.
Conduct station audits and reviews.
Develop and manage talent, including hiring, coaching, and workforce planning.
Take action to resolve problems or situations that may compromise safety compliance.
Resolve Guest issues involving service failures or complaints.
Make sound decisions and develop strategic and tactical plans that support safety and Team Member wellbeing.
Monitor stations through daily, weekly, and monthly reporting and reviews.
Develop and execute local strategic plans to achieve operational and customer service performance consistent with Breeze values and objectives, including procedures, operational controls and standards, infrastructure, people efficiency, and cost savings.
Coordinate across departments affecting airport operations, including Flight Operations, Inflight Service, and Technical Operations, to achieve operational and company goals.
Develop balanced station metrics and lead teams to meet performance targets.
Ensure teams are ready to respond to irregular operations and emergency events.
Ensure policies and procedures comply with applicable federal regulations and standards.
Ensure business partners adhere to policies and procedures and reflect the Breeze brand.
Perform other duties as assigned.