Area Health Information Specialist I

Datavant•Rock Hill, SC

19h•Onsite

About The Position

Datavant is seeking an entry-level Area Health Information Specialist I to process release-of-information requests, particularly medical record requests, accurately and efficiently while providing high-quality customer service. The role is responsible for protecting patient privacy and ensuring information is released only to authorized individuals in compliance with the request, authorization, company policy, and HIPAA regulations. This is an onsite role supporting two sites in Rock Hill, South Carolina, and Fort Mill, South Carolina. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Time. The position involves working in a high-volume environment and traveling locally or regionally between locations. Training includes an onsite or virtual program and job shadowing with an assigned mentor. Company equipment is provided.

Requirements

High school diploma or GED.
Must be 18 years of age or older.
One year of health information-related experience.
Able to travel locally or regionally 75% or more of the time and commute between locations as needed.
Able to work overtime during peak seasons when required.
Meet and/or exceed the company's productivity standards.
Basic computer proficiency and strong data-entry skills.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate, compliant medical-record information.
Able to work with minimum supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.
Must comply with applicable client post-offer health screenings and vaccination requirements, subject to the described review of exemption requests.
The job is not eligible for employment sponsorship.

Nice To Haves

Knowledge of HIPAA and medical terminology.
Familiarity with different EHR and billing systems.
Experience working with subpoenas.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort proposing ideas and process improvements and providing feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage patient health records and safeguard them in compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
Answer inbound and outbound calls and may assist patient walk-ins.
May handle administrative duties such as faxes, mail, and data entry, and may schedule pickups.
Maintain working knowledge of company and facility software and adhere to company and customer-facility codes of conduct and policies.
Inform the manager about work or site difficulties and fluctuating volumes.
Assist with additional work duties or responsibilities as required.
Assist with training associates in the HIS I position, answer general staff questions in a lead role, and support new-hire and developmental training.
Generate reports for the manager or facility as directed.
Exceed Level 1 productivity expectations for the specific site.
Participate in project teams and committees to advance operational strategies and initiatives as needed.