Area Health Information Specialist I
About The Position
Datavant is seeking a detail-oriented, customer-focused Release of Information (ROI) Health Information Specialist to support a medical facility in Virginia Beach, Virginia. The role processes medical record requests, maintains HIPAA compliance, and ensures accurate and timely release of protected health information (PHI). The specialist retrieves and compiles records from electronic medical record (EMR) systems, performs administrative tasks related to ROI, maintains request documentation and tracking, and communicates with healthcare staff, patients, and requestors. The position is onsite and requires travel between local sites as needed, including providing coverage when onsite staff are out. The schedule is Monday through Friday, 8:00 AM to 4:30 PM EST. Overtime may be required during peak seasons.
Requirements
- High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
- Ability to commute between locations as needed.
- Ability to work overtime during peak seasons when required.
- Basic computer proficiency.
- Comfort using phones, fax machines, printers, and other general office equipment regularly.
- Professional verbal and written communication skills in English.
- Detail- and quality-oriented approach to accurate and compliant medical record information.
- Strong data entry skills.
- Ability to work with minimum supervision while responding to changing priorities and role needs.
- Ability to organize and manage multiple tasks.
- Ability to respond to requests in a fast-paced environment.
- Must take and pass a 90-day ROI Certification course with a score of 85% or higher.
- May be subject to client-required post-offer health screenings and proof of or completion of vaccinations.
Nice To Haves
- Experience in a healthcare environment.
- Previous production- or metric-based work experience.
- In-person customer service experience.
- Ability to build relationships with onsite clients and customers.
- Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.
Responsibilities
- Process Release of Information (ROI) requests accurately and efficiently.
- Retrieve and compile medical records from EMR systems.
- Ensure HIPAA compliance when handling protected health information.
- Pull and generate reports as needed.
- Perform administrative functions related to ROI processing.
- Maintain organized documentation and tracking of requests.
- Communicate effectively with healthcare staff, patients, and requestors.
- Provide coverage support when onsite staff are out due to PTO or call-outs.
- Maintain productivity and quality standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
