Area Food Service Manager -Columbus, OH

Love's Travel Stops & Country Stores•Oklahoma City, OK

About The Position

The Area Food Services Manager oversees operations across multiple restaurants and performs daily and strategic managerial duties to support business performance and customer service. The role directs and coordinates activities at each location, communicates standards and expectations, develops employees, and supports Restaurant Managers in meeting brand, performance, and behavior standards. The manager conducts quarterly location visits and weekly conference calls, reviews service metrics and reports, and coaches teams to improve customer service. The position also monitors restaurant conditions, maintenance, merchandising, and marketing practices; addresses employee and customer issues; develops succession plans; and protects company assets through audits and proper cash-handling procedures. The manager ensures employees follow safety procedures when using food-preparation equipment and seeks personal learning and development opportunities. Periodic national travel is required.

Requirements

At least 5 years of experience in a restaurant management position.

Responsibilities

Motivate teams with a compelling vision and direction that reflects Love’s Core values.
Communicate clear expectations and hold store teams accountable for brand, performance, and behavior standards.
Manage employee development through feedback and training opportunities.
Conduct regular quarterly visits and weekly conference calls for each location.
Provide exceptional customer service and verify that Restaurant Managers do the same.
Oversee restaurant interiors and exteriors to ensure facility maintenance, merchandising, and marketing meet company standards.
Review service metrics and reports, including SOS Ranking Reports, Drive Thru SOS Reports, Mystery Shops, and Driver Panel, and coach teams to improve customer service.
Maintain personal grooming, company uniform, and attendance standards.
Address employee issues appropriately and promptly, collaborating with the District Manager as needed.
Develop an effective succession plan that supports internal promotions.
Resolve customer issues and complaints by determining timely, appropriate solutions.
Ensure employees follow Love’s safety procedures when using knives, food slicers, toasters, ovens, fryers, and other food-preparation tools and appliances.
Protect company assets through audit processes and ensure employees follow cash-handling and company policies and procedures.
Seek personal learning and development opportunities.
Perform other tasks as assigned.