Area Director- Cincinnati, OH

WhiteWater Express Car Wash•Cincinnati, OH

1d•$70,000 - $105,000

About The Position

The Area Director (AD) is a strategic leadership role overseeing operations across four to ten locations in a designated area. The role is responsible for executing business objectives across multiple sites, with an emphasis on operational excellence, team development, and financial performance. The Area Director helps shape the culture, performance, and growth of assigned locations through oversight of store operations, facilities, financial results, personnel development, and customer engagement. The position reports to the Regional Director.

Requirements

Proven track record in leadership, successful management, and staff development.
At least 5 years of multi-unit leadership experience managing multiple locations.
Passion for delivering outstanding customer service.
Proven ability to drive revenue growth and profitability through strategic planning and operational efficiency.
Experience leading and developing store-level managers, including General Managers and Assistant Managers, with a focus on performance management and succession planning.
Demonstrated ability to implement and maintain operational standards across a region or market.
Strong knowledge of P&L management, budgeting, and financial reporting.
Ability to work in an outdoor, all-weather, fast-paced environment.
Flexible scheduling, including evenings and weekends.
Must successfully complete a pre-hire background check.

Responsibilities

Provide day-to-day operational leadership and direction to assigned locations, fostering a positive work culture and exceptional guest experience.
Monitor and drive performance across store operations, staffing, facilities, and financial outcomes.
Serve as a liaison between location leadership teams and senior regional leadership.
Collaborate with General Managers and Multi Site Directors on store operations, equipment, damage claims, and employee development.
Step in to fill open shifts when necessary to ensure seamless operations.
Communicate regularly with the recruiting team to support staffing, retention, and employee progression.
Review Leadership Summaries and ensure staff participation in development programs.
Approve weekly work schedules, payroll submissions, and purchasing invoices, and devise sales and metrics strategies.
Analyze P&L reports and develop sales and development strategies to meet company projections.
Spend at least 80% of time coaching, mentoring, and developing leaders and staff across assigned locations.
Identify and develop at least one General Manager for potential promotion to Multi-Site Director.
Drive membership growth and retention to meet or exceed budgeted goals.
Maintain an average team member 30-day retention rate of 90% or higher across assigned locations.
Ensure each location meets or exceeds budgeted revenue and gross profit targets.