Area Director

Caregiver•Tyler, TX

12d

About The Position

The Area Director is a field-based role accountable for safe, compliant, high-quality service delivery across assigned programs, which may include group homes or residential settings, host homes, and day programs. The position requires regular travel within assigned markets to provide on-site leadership and ensure operational excellence. The Area Director oversees operational execution, staffing performance, client outcomes, plan and incident management, authorizations, quality, compliance, and survey readiness in partnership with applicable departments. The role manages day-to-day operations across assigned programs and homes to ensure safe, compliant, person-centered care; monitors data sheets, progress toward goals, and changes in condition; and identifies when plan adjustments or clinical interventions may be appropriate. Responsibilities also include recruiting, onboarding, training, and developing staff; managing schedules and coverage; maintaining workforce credentials and accurate timekeeping and payroll inputs; coordinating care and transitions; and ensuring records and required documentation are complete and compliant. The Area Director oversees incident reporting and related mandatory reporting processes, supports employee investigations with regional HR, reviews client trust fund requests and related processes, and partners with finance and billing to resolve issues. The role maintains survey and audit readiness, supports regulatory inspections and corrective action plans, monitors service authorizations and utilization, and communicates with guardians, families, service coordinators, healthcare providers, and other stakeholders. Other duties may be assigned.

Requirements

Bachelor’s degree in Human Services, Healthcare Administration, Social Work, Psychology, Nursing, or a related field, as required by market.
Minimum 3–5 years of progressive leadership or supervisory experience, including demonstrated ability to manage staffing and scheduling, performance management, compliance, and stakeholder communication.
Experience supporting or participating in regulatory surveys, audits, or inspections.
Strong leadership and coaching skills, with the ability to manage field-based teams.
Strong written and verbal communication skills.
Competency using Microsoft Office (Word, Excel, Outlook) or similar platforms.

Nice To Haves

Master’s degree in a related field.
Hands-on experience with person-centered planning, Individual Program Plans, or Person-Directed Plans.

Responsibilities

Manage day-to-day operations across assigned programs and homes to ensure safe, compliant, person-centered care, intervening early to prevent escalation or service disruption.
Monitor data sheets, progress toward goals, and changes in condition; identify regression or progression and recommend plan adjustments or clinical interventions as appropriate.
Recruit, interview, and onboard employees; ensure staff are trained, oriented, equipped, and competent to meet company standards and care and compliance expectations.
Monitor and enforce timely completion of required annual and ad-hoc company training.
Manage staffing schedules and coverage, reduce overtime, and ensure timekeeping and payroll inputs are accurate and timely.
Ensure employees maintain credentials required for their duties, including valid driver’s licenses, CPR certification, and other role-specific certifications.
Coordinate care with service coordinators, healthcare providers, behavioral health partners, and internal and external stakeholders to support integrated, person-centered services.
Monitor and ensure timely updates to personal inventory records in compliance with state requirements.
Support temporary and permanent moves for individuals through clinical planning, documentation, and stakeholder coordination to maintain continuity of services.
Ensure required documentation—including shift notes, progress notes, MARs or medication logs, vehicle logs, and timesheets—is complete and meets company and state requirements.
Ensure incident reports are accurate and submitted on time, and that mandatory reporting and abuse, neglect, and exploitation processes are followed and documented.
Assist with employee investigations in coordination with regional HR, gathering relevant information and following company policies and legal requirements.
Review and approve client trust fund requests; oversee client funds processes, accuracy, policy adherence, and timely reconciliation; partner with finance and billing to resolve issues.
Maintain survey and audit readiness; participate in surveys and inspections; respond to deficiencies and develop and implement plans of correction with Quality Assurance.
Monitor authorizations and service utilization, identify over- or under-utilization risk, and coordinate timely adjustments with clinical, billing, and operations partners.
Communicate with guardians, families, service coordinators, and healthcare providers as needed, and ensure contacts and key updates are appropriately documented.
Perform other duties as assigned.