Area Director

Boone Supported Living LLC•Columbia, MO

1d•$70,000 - $75,000

About The Position

Boone Supported Living is seeking an experienced, dependable Area Director to provide leadership and operational oversight for multiple residential programs serving individuals with intellectual and developmental disabilities. The Area Director directly supervises approximately 6–10 Professional Managers and House Managers, supports their teams, and ensures programs consistently meet the needs of the individuals served. This is a hands-on leadership position requiring sound judgment, strong communication, accountability, organization, and extensive knowledge of Missouri DMH-waivered services. The Area Director ensures residential services comply with Missouri Department of Mental Health requirements, Medicaid waiver standards, agency policies, individual support plans, and applicable state and federal regulations. The role includes oversight of documentation, staffing, training, household operations, service delivery, quality assurance, compliance, and corrective actions. The Area Director also supports person-centered services that protect individual rights, promote independence, and reflect each person's goals and preferences. The position provides leadership during medical, behavioral, staffing, and operational emergencies; coordinates incident responses and investigations; and participates in an administrative on-call rotation. It also facilitates admissions, transitions, and discharges, coordinating with internal departments and external support teams to ensure placements and transitions are appropriately planned, safe, and documented. Regular travel between residential programs and administrative locations is required, along with availability to respond to urgent operational needs outside standard business hours. The Area Director must obtain and maintain certifications required by Boone Supported Living and applicable regulations, including First Aid and CPR, Abuse and Neglect training, Level 1 Medication Aide certification, Bloodborne Pathogens training, Positive Behavior Supports training, and HIPAA training. Employment is contingent upon successfully completing required background checks, screenings, training, and credential verification, including Family Care Safety Registry and criminal background checks.

Requirements

At least five years of management experience at the Professional Manager, QDDP, Program Director, Area Director, or comparable level.
At least 10 years of experience supporting individuals with intellectual and developmental disabilities within Missouri DMH-waivered services or a closely related residential-services environment.
Demonstrated experience supervising managers and overseeing multiple residential programs or worksites.
Strong understanding of regulatory compliance, incident reporting, employee performance management, and person-centered services.
Ability to organize complex responsibilities, establish priorities, and consistently meet deadlines.
Strong written, verbal, interpersonal, and conflict-resolution skills.
Ability to respond professionally and effectively during emergencies and high-pressure situations.
Proficiency with electronic documentation, email, reporting systems, and standard workplace technology.
Valid driver's license, reliable transportation, and current automobile insurance.
Ability to travel regularly between assigned residential programs and administrative locations.
Availability to respond to urgent operational needs outside standard business hours and participate in an administrative on-call rotation.
Ability to attend meetings, inspections, investigations, and support-team activities as required.
Ability to maintain confidentiality and appropriately handle sensitive employee and individual information.
Must obtain and maintain required certifications, including First Aid and CPR, Abuse and Neglect training, Level 1 Medication Aide certification, Bloodborne Pathogens training, Positive Behavior Supports training, HIPAA training, and any additional training or certification required by the Missouri Department of Mental Health or Boone Supported Living.
Must successfully complete required background checks, screenings, training, and credential verification, including Family Care Safety Registry and criminal background checks.

Responsibilities

Directly supervise approximately 6–10 Professional Managers and House Managers and oversee their residential teams.
Establish expectations, monitor performance, and ensure managers complete assigned responsibilities accurately and on time.
Coach and develop managers through meetings, performance feedback, problem-solving, and corrective action when necessary.
Promote professional communication, teamwork, accountability, and consistency across assigned programs.
Ensure managers and direct-care employees receive the training, resources, and support needed to perform their roles.
Review staffing needs and collaborate with Recruiting, Scheduling, Training, and Human Resources to address vacancies, coverage, and employee performance issues.
Oversee daily operations of multiple residential programs serving individuals with intellectual and developmental disabilities.
Ensure services comply with Missouri Department of Mental Health requirements, Medicaid waiver standards, agency policies, individual support plans, and applicable state and federal regulations.
Maintain oversight of documentation, staffing, employee training, household operations, and service delivery.
Ensure assigned homes are safe, organized, adequately staffed, and inspection-ready.
Monitor program indicators, identify concerns, and develop practical corrective-action plans.
Complete and submit monthly reports and other required documentation accurately and by established deadlines.
Coordinate with administrative departments to address and document individuals' medical, behavioral, financial, transportation, and other support needs.
Monitor the quality and consistency of services across assigned programs.
Review incident reports, service-monitoring reports, performance data, medication concerns, and other quality indicators.
Assist managers in preparing for monthly reviews, inspections, audits, and other monitoring activities.
Ensure identified concerns are corrected promptly and thoroughly.
Promote person-centered services that protect individual rights, encourage independence, and reflect individuals' goals and preferences.
Build productive relationships with individuals receiving services, guardians, families, support coordinators, healthcare providers, and other support-team members.
Provide leadership during medical, behavioral, staffing, and operational emergencies.
Coordinate appropriate responses to EMTs, APTs, inquiries, investigations, abuse and neglect allegations, and other significant events.
Ensure incidents are reported, documented, investigated, and addressed according to required timelines and procedures.
Exercise sound judgment and communicate promptly with executive leadership and other appropriate parties.
Participate in an administrative on-call rotation and provide after-hours guidance as assigned.
Facilitate intake, transition, and discharge processes for individuals entering, transferring between, or leaving services.
Coordinate with internal departments and external support teams to ensure transitions are planned and documented.
Help evaluate whether prospective placements can be supported safely and successfully.
Ensure homes, staffing plans, documentation, and required resources are prepared before services begin.
Travel regularly between assigned residential programs and administrative locations.
Attend meetings, inspections, investigations, and support-team activities as required.
Maintain confidentiality and appropriately handle sensitive employee and individual information.
Obtain and maintain certifications and training required by Boone Supported Living and applicable regulations.