Area Director of Operations for PA & NJ

LCB Senior Living•Norwood, MA

6d•$160,000 - $175,000•Onsite

About The Position

The Area Director of Operations promotes the mission and core values of the Communities and LCB Senior Living to residents, visitors, co-workers and the surrounding community. The Area Regional Director of Operations (ARDO) is responsible for supporting operational excellence across an assigned portfolio of senior living communities. Reporting to the Vice President of Operations, the ARDO partners with Executive Directors and community leadership teams to drive occupancy, financial performance, resident satisfaction, associate engagement, regulatory compliance, and quality outcomes. This position is designed as a developmental leadership role, providing progressive responsibility and exposure to regional operations while preparing the individual for advancement to a Regional Director of Operations position. The ARDO champions LCB Senior Living's mission, vision, and core values while fostering a culture of accountability, collaboration, and continuous improvement.

Requirements

Active role in growing community occupancy.
Represent and interact positively with potential residents, family members and professionals.
Lead the development and implementation of all strategies and tactics for the community consistent with LCB’s corporate objectives.
Communicate performance with Executive Directors.
Develop and implement successful strategies regarding labor, occupancy, mix, expenses, and quality of services.
Complete Quality audits biannually.
Maintain resident’s Bill of Rights.
Empathy for customers and a desire to actively listen.
Idea generator with new and creative solutions.
Intuitive sense of understanding data and track record of using it to get ahead of issues or implement action plans.
Consensus driven management style with willingness to be an active listener.
Leadership skills to influence outcomes.
Strong training skills.
Demonstrated experience in associate management, including effective interviewing and hiring skills for staff, consultants and contractors.
Experience at working both independently and in a team-oriented, collaborative environment.
Persuasive, encouraging, and motivating.
Excellent communication and interpersonal skills – verbal, written, interviewing, and presentation.
Strong written, oral, and interpersonal communication skills.
Excellent customer service skills.
Ability to travel at least, but not limited to 90% of the time and without hesitation.
Strong computer skills (i.e. Word, Excel, PowerPoint, Yardi, etc.).
Creative problem solving skills.
Strong work ethic and a commitment to the highest professional and ethical standards.
Interview, hire, orient, train, supervise and evaluate staff.
Constantly access resident needs in relation to staff needs as a basis for determining priorities in designing an ongoing evaluation program.
Comply with all aspects of operation, including personnel practices, in accordance with LCB policies and federal, state and local regulations.
Assist in the development of operational budgets and capital requirements, including forecasting and approving expenses.
Act as liaison between field operations and corporate.
Build strong relationships with corporate resources.
Be active in local community activities.
Establish networks and resources for resident referrals.
Able to work in various positions at community and willing to fill in as needed.
Build a high performing team and keep morale high.
Meet P&L commitments.
Maintain safe working and living environment.
Ensure that all staff uses and maintains equipment properly to avoid damage, injury, and costly repairs.
Responsible for ensuring that purchasing standards are maintained and that appropriate vendors are used at all times.
Model and promote LCB Senior Living's Mission, Vision, and Core Values.
Coach, mentor, and develop Executive Directors and community leadership teams.
Identify and cultivate future leaders through succession planning and leadership development.
Support recruitment, onboarding, retention, and associate engagement initiatives.
Conduct regular community visits focused on coaching, accountability, and leadership support.
Participate in performance evaluations and development planning for Executive Directors.
Foster a culture of collaboration, accountability, recognition, and exceptional customer service.
Promote resident-centered decision making and advocate for high-quality resident experiences.
Build strong partnerships with Regional Sales, Resident Care, Human Resources, and Support teams.
Support consistent execution of LCB operational standards and best practices.
Ensure communities deliver exceptional resident experiences through quality operations and relationship-based service.
Monitor compliance with state regulations, company policies, and life safety standards.
Partner with Executive Directors to implement company initiatives and operational improvements.
Support occupancy growth strategies alongside Sales and Clinical leadership.
Promote consistency in service delivery across all departments.
Overall knowledge of P&L business management concepts (pricing, financial reporting, census measures, variance reports, labor reports, etc.).
Develop a strong understanding of community financial operations and key performance indicators.
Understand the LCB business model and value proposition as a management services company with fiscal accountabilities to multiple owners and stockholders.
Support annual budgeting, forecasting, and capital planning processes.
Utilize data and operational metrics to identify trends and drive performance improvements.
Maintain working knowledge of all community departments and how they contribute to overall business.

Nice To Haves

Developmental leadership role providing progressive responsibility and exposure to regional operations.
Preparing the individual for advancement to a Regional Director of Operations position.

Responsibilities

Grow community occupancy by representing and interacting positively with potential residents, family members and professionals.
Lead the development and implementation of all strategies and tactics for the community consistent with LCB’s corporate objectives.
Regularly communicate performance with Executive Directors.
Develop and implement successful strategies regarding labor, occupancy, mix, expenses, and quality of services, and review and redirect activity, if necessary.
Complete Quality audits biannually.
Maintain resident’s Bill of Rights.
Exhibit empathy for customers and a desire to actively listen to why they are there, and what can be done to meet their needs.
Be an idea generator, bringing new and creative solutions to time worn problems.
Use data to either get ahead of an issue, or to quickly get an action plan in place to deal with an issue.
Influence outcomes through leadership skills.
Train staff effectively.
Manage associates, including effective interviewing and hiring skills for staff, consultants and contractors.
Work independently and in a team-oriented, collaborative environment.
Be persuasive, encouraging, and motivating.
Communicate effectively verbally, in writing, through interviewing, and presentations.
Interview, hire, orient, train, supervise and evaluate staff.
Constantly assess resident needs in relation to staff needs as a basis for determining priorities in designing an ongoing evaluation program.
Comply with all aspects of operation, including personnel practices, in accordance with LCB policies and federal, state and local regulations.
Assist in the development of operational budgets and capital requirements, including forecasting and approving expenses.
Act as liaison between field operations and corporate.
Build strong relationships with corporate resources.
Be active in local community activities.
Establish networks and resources for resident referrals.
Work in various positions at community and willing to fill in as needed.
Build a high performing team and keep morale high.
Meet P&L commitments.
Maintain a safe working and living environment.
Ensure that all staff uses and maintains equipment properly to avoid damage, injury, and costly repairs.
Ensure that purchasing standards are maintained and that appropriate vendors are used at all times.
Model and promote LCB Senior Living's Mission, Vision, and Core Values.
Coach, mentor, and develop Executive Directors and community leadership teams.
Identify and cultivate future leaders through succession planning and leadership development.
Support recruitment, onboarding, retention, and associate engagement initiatives.
Conduct regular community visits focused on coaching, accountability, and leadership support.
Participate in performance evaluations and development planning for Executive Directors.
Foster a culture of collaboration, accountability, recognition, and exceptional customer service.
Promote resident-centered decision making and advocate for high-quality resident experiences.
Build strong partnerships with Regional Sales, Resident Care, Human Resources, and Support teams.
Support consistent execution of LCB operational standards and best practices.
Ensure communities deliver exceptional resident experiences through quality operations and relationship-based service.
Monitor compliance with state regulations, company policies, and life safety standards.
Partner with Executive Directors to implement company initiatives and operational improvements.
Support occupancy growth strategies alongside Sales and Clinical leadership.
Promote consistency in service delivery across all departments.
Develop a strong understanding of community financial operations and key performance indicators.
Understand the LCB business model and value proposition as a management services company with fiscal accountabilities to multiple owners and stockholders.
Support annual budgeting, forecasting, and capital planning processes.
Utilize data and operational metrics to identify trends and drive performance improvements.
Maintain working knowledge of all community departments and how they contribute to overall business.