Area Director Clinical Ops & Engagement (Central Indiana - West)

Eventus WholeHealth Careers•Terre Haute, IN

About The Position

The Area Director of Clinical Operations & Engagement oversees clinical care and business operations for a localized patient population and directly manages clinical members of the care team. The role supports the team’s clinical performance and quality, patient satisfaction, compliance with Eventus clinical protocols and processes, and productivity measured by patients receiving needed services. Qualified candidates may have a clinical background or a healthcare business or operations background with substantial long-term care experience. The position has three areas of responsibility: team leadership and supervision, care team clinical integration, and clinical services. The Area Director oversees care team performance, documentation, productivity, facility relationships, staffing and coverage, and adherence to clinical standards. They promote communication and interdisciplinary collaboration, help resolve clinical and operational issues, and maintain a positive, patient-focused team culture. The Area Director also performs clinical services within their specialty when appropriately licensed, including backup coverage and support for training or new building launches. For directors with active clinical licensure, clinical services are expected to equal at least 20% of the productivity requirements of a full-time provider in the same specialty. Directors without a clinical background coordinate coverage through licensed care team providers.

Requirements

Previous or current long-term care experience.
A clinical master’s or doctoral degree, or a bachelor’s or master’s degree in business administration, healthcare administration, or a related field combined with substantial healthcare operations experience.
For clinically licensed candidates: national certification in the area of specialty.
For clinically licensed candidates: unrestricted license in the area of specialty in the state of practice.
Demonstrated experience with an electronic health record (EMR) and/or practice management system.
Excellent PC skills.
Strong leadership skills and the ability to coach, motivate, and develop others.
Excellent oral, written, and interpersonal communication skills, including the ability to bring individuals together.
Ability to work collaboratively and coordinate care with a multidisciplinary team.
Ability to handle multiple priorities effectively and maintain strong organization and customer focus.
Creativity, problem-solving ability, adaptability, and flexibility.
Knowledge of HIPAA privacy laws and understanding of, and adherence to, legal and regulatory agency rules and guidelines.
Ability to help patients and staff with tact and diplomacy.
Ability to communicate clearly and concisely in verbal and written form and maintain a customer-service attitude.
Ability to communicate effectively in an office environment, manage conflict, and handle stressful situations and deadlines.
Ability to meet the physical demands described, including communicating and exchanging information, moving around the office, sitting, walking or remaining stationary for extended periods, accessing items in high places, operating computers, phones and other office equipment, and bending, stooping, kneeling, crouching or crawling.

Nice To Haves

Healthcare operations, practice management, or multi-site business operations experience is strongly preferred.
Experience with budget management, productivity metrics, and payor or reimbursement dynamics is a plus.
Experience leading integrated healthcare teams is a plus.

Responsibilities

Oversee care team members’ clinical performance and productivity, foster an engaging team culture, and ensure adherence to documented clinical standards and procedures.
Review clinical quality data, provider productivity reports, documentation, and coding; counsel team members as needed to maintain quality and performance standards.
Handle general practice clinical questions and coordinate with collaborating physicians and clinical leaders for specialty-specific guidance.
Serve as a clinical and workflow resource for providers and help resolve inquiries from providers, facility personnel, and family members.
Visit care team members onsite to observe and improve clinical skills and workflows.
Manage assigned care team members and address attendance, documentation, policy adherence, and other clinical management issues.
Collaborate with care team administration and regional business operators to meet clinical and business KPIs.
Ensure patients receive needed services by tracking facility caseloads, monitoring medically necessary visits, assigning providers, and coordinating coverage when gaps arise.
Support team growth and staffing through recruiting, interviewing, onboarding, training, territory and caseload monitoring, and coordination with business development on new buildings.
Manage provider turnover and identify providers with capacity or interest in additional work.
Maintain relationships with facility leaders, visit all team facilities quarterly, respond to facility concerns, coordinate resolutions, and communicate outcomes.
Own facility satisfaction and support strong facility presence, responsiveness, and consistent service delivery.
Lead regular team meetings, communicate expectations and recommendations, and promote cohesion and interdisciplinary collaboration across service lines.
Encourage workflow and clinical process improvement and keep the team informed about clinical, employee, facility, patient, and family issues.
Build a positive, patient-focused culture among clinicians on the team.
Perform clinical services within Eventus WholeHealth standards for the director’s clinical specialty, when applicable.
Provide or coordinate backup and fill-in clinical coverage, including for PTO, uncovered buildings, training, and new building launches.
Communicate frequently and clearly with facilities, patients, providers, and others about requirements, complaints, and common inquiries.
Work flexibly as needed to meet deadlines and service requirements.