Area Director Clinical Ops & Engagement (Western KY - Louisville)
About The Position
The Area Director of Clinical Operations & Engagement oversees clinical care for a localized patient population and directly manages the clinical members of the care team. The role supports team performance in clinical quality, patient satisfaction, compliance with Eventus clinical protocols and procedures, and productivity in delivering needed patient services. The position is the primary point of contact for client facilities and serves as a liaison between those facilities and Eventus. The director leads and supports the team, reviews clinical documentation and performance data, helps resolve clinical and workflow questions, and ensures contracted services are covered at assigned facilities. The role also partners with Recruitment and Human Resources on hiring, onboarding, and training. It may provide coverage in other geographic areas and assist with onboarding new Area Directors. The position requires a clinical master's or doctoral degree, national certification in the relevant specialty, current professional licensure in that specialty in the state of practice, and previous long-term care experience. Experience leading healthcare teams is a plus. The role requires travel to facilities and may involve local or regional travel.
Requirements
- Clinical master's or doctoral degree.
- National certification in the area of specialty.
- Current professional license in the area of specialty within the state of practice.
- Previous long-term care experience.
- Ability to use an electronic medical record (EMR) and Microsoft Office/PC tools.
- Strong leadership and communication skills, including the ability to bring individuals together and work collaboratively.
- Strong customer service skills.
- Knowledge of HIPAA laws and healthcare-related legal and regulatory requirements.
- Effective time-management and organizational skills, problem-solving ability, and adaptability and flexibility.
Nice To Haves
- Experience leading healthcare teams.
Responsibilities
- Foster an engaging culture among teammates and direct reports by communicating, setting expectations, and leading regular team meetings.
- Review and audit care-team documentation and coding to ensure quality and compliance.
- Analyze clinical quality data and clinician productivity reports, and counsel team members as needed to maintain standards.
- Serve as a clinical and workflow expert for providers and help resolve clinical inquiries from providers, facility personnel, and family members.
- Visit care-team members onsite to observe and improve clinical skills and workflow.
- Assign providers to facilities and patients to ensure contracted services are covered; manage coverage during vacancies and coordinate with facilities about coverage needs.
- Maintain relationships with leadership at team facilities, address facility concerns, and communicate with facilities in a timely manner.
- Work with Recruitment and Human Resources on employee selection and hiring, and ensure effective onboarding and training for new staff.
- Provide frequent and timely performance feedback to direct reports.
- Provide coverage in other geographic locations as needed and assist with initial training and onboarding of new Area Directors.
- Perform other related duties as assigned.
- Comply with applicable laws, regulations, standards, guidelines, and company policies and procedures; remain informed of relevant changes and report noncompliance.
- Adhere to the company Code of Ethics and Business Conduct, perform duties with integrity and professionalism, and report unethical conduct.
- Protect patient information under applicable privacy laws and company policies, and report violations.
- Maintain accurate and complete documentation.
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What This Job Offers
Job Type
Full-time
Career Level
Director
