Area Customer Experience Specialist - Huber Heights, OH

Huntington National Bank • Huber Heights, OH

8d • Onsite

About The Position

As an Area Customer Experience Specialist (ACES), you provide a best-in-class experience to customers and colleagues by supporting branches across a region. You travel between local branch locations, which may change daily, and adapt to the needs of each branch. Dependability and reliable transportation are essential. ACES serve as culture carriers and provide colleagues with consistent, seamless support. The role includes a centralized leadership team that provides coaching and skill development.

You serve as a financial concierge to walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You accurately and efficiently process transactions, educate customers about bank products, services, and technology, and support branch colleagues. Branch teams offer a welcoming and inclusive environment where colleagues can share ideas and help customers achieve financial goals.

The position is classified as non-exempt and has an office workplace type. Huntington does not sponsor applicants for immigration benefits for this role; applicants must already be authorized to work in the United States on a full-time basis.

Requirements

• High school diploma or GED.
• At least 1 year of customer service and branch banking experience.
• Reliable transportation to facilitate work at multiple branches.
• Applicants must be currently authorized to work in the United States on a full-time basis; immigration sponsorship is not available.

Nice To Haves

• Bachelor’s degree.
• Cash-handling experience.
• Career-minded individuals interested in gaining experience and building a career.
• Acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Military service in administration, contracting, civil affairs, or similar roles.
• Notary licensing preferred.

Responsibilities

• Provide coverage across branch banking, including processing customer transactions, servicing customer needs, offering financial advice and guidance, and referring customers to other areas of the bank as needed.
• Process transactions accurately and efficiently, maintain proper cash controls, and balance daily.
• Provide excellent customer service and effectively resolve customer issues.
• Educate customers about deposit and loan products and assist with service or account maintenance issues.
• Help customers use online, mobile, and ATM banking technology to bank conveniently and manage their money.
• Follow operational, security, risk, and regulatory policies and procedures.
• Travel dependably and adaptably to multiple branch locations throughout the week.
• Perform other duties as assigned.

Benefits

• Centralized leadership team providing consistent coaching and skill development.
• Opportunity to gain experience and exposure to customer interactions across multiple branches.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED