Area Customer Experience Specialist - Huber Heights, OH

Huntington National Bank•Huber Heights, OH

9d•Onsite

About The Position

As an Area Customer Experience Specialist (ACES), you provide customer and colleague support to branches throughout a region, traveling between local branches as needed. Work locations may change daily, so the role requires dependability, adaptability, and reliable transportation. ACES colleagues help create a consistent, welcoming experience across branches and receive coaching and skill development from a centralized leadership team. The role serves walk-in customers as a financial concierge. You identify customer financial goals and needs, recommend appropriate deposit, loan, and other banking products and services, process transactions accurately, and educate customers about banking products, services, and technology. You also support branch colleagues to help deliver seamless customer experiences. The position is classified as non-exempt and has an office workplace type. Huntington states that applicants must currently be authorized to work in the United States on a full-time basis and that it will not sponsor applicants for immigration benefits.

Requirements

High school diploma or GED.
At least 1 year of customer service and branch banking experience.
Reliable transportation to travel among local branches.
Ability to adapt to working at different branch locations, which may change daily.

Nice To Haves

Bachelor’s degree.
Cash-handling experience.
Notary licensing.
Interest in gaining experience and building a career with the organization.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
Military service in administration, contracting, civil affairs, or similar roles.

Responsibilities

Provide coverage for branch banking activities, including customer transactions, servicing customer needs, and identifying opportunities to offer financial advice and guidance or refer customers to other areas of the bank.
Process customer transactions accurately and efficiently, maintain proper cash controls, and balance daily.
Provide excellent customer service and effectively resolve customer issues.
Educate customers about deposits and loans and support service or account-maintenance needs.
Help customers use online, mobile, and ATM banking technology to bank conveniently and manage their money.
Follow operational, security, risk, and regulatory policies and procedures.
Travel dependably and adaptably among multiple branch locations throughout the week.
Perform other duties as assigned.