Area After Sales Manager - VW

Volkswagen AG

4d•Hybrid

About The Position

In this key position, you will join a dynamic, innovative, and Customer driven Field team and will support our Quebec-based dealers. Your enthusiasm in satisfying customers, passion for our products, teamwork, professionalism and an outcome driven approach will contribute to our mutual success. As Area After Sales Manager, you will coach dealers and implement business development tactics and leverage marketing programs to ensure the growth of the Parts and Service business. This role will be responsible to visit dealerships on a regular basis to observe processes, identify performance opportunities and provide face to face guidance to implementation business plans and strategies to increase Customer Satisfaction, and grow Parts and Service market share within agreed upon business objectives. You will be responsible to manage the performance of Dealers and work cooperatively in a dynamic environment, with various stakeholders. You will analyze Financial Statement, review Performance reports and identify trends to develop comprehensive and innovative service, parts, accessory sales tactics to facilitate the attainment of Customer Satisfaction and Loyalty. Work with Dealer Principals, General Managers and Fixed Operations staff to develop and execute business plans that ensure consistent high-quality customer-oriented processes that meet Volkswagen Operating Standards. Utilizes strong interpersonal skills to maximize Dealer engagement in all Brand activities, building a relationship of trust and support that result in mutually desired outcomes for both the Dealers and Volkswagen.

Requirements

Bachelor’s degree – Commerce or Business preferred
Bilingual (English / French) required
3+ years of After Sales experience required (Retail or Wholesale)
Retail Experience in service and parts operations within dealerships
Thorough knowledge of the automotive aftersales business
Effective communication skills (written and oral)
Proven analytical skills
Familiar with Microsoft PowerPoint, Excel or Business Intelligence Tools
Problem solver with a collaborative approach

Nice To Haves

3+ years experience preferred within a supervisory role
Field experience with an automotive manufacturer considered a strong asset

Responsibilities

Consult with Dealers on necessary actions to attain mutual business plan goals
Develop, implement and adjust as required key activities to achieve critical targets
Aggressively capitalize on retail growth and loyalty opportunities
Assist Dealers to ensure high quality service core processes to achieve customer satisfaction goals
Spot check retail and warranty touch points to VW standards and optimize genuine Parts and Service sales goals
Guide each Dealer to implement and leverage targeted marketing and merchandising actions
Promote use of B2C, D2D, Autopart, Data Sharing, Service Lead, Quality Checks, Predictive Marketing, Bookings etc
Promote Parts wholesale dealer participation via Collison Link, PartsLink24 and Wholesale Parts Pro
Ensure Accessory selling is integrated into vehicle sales process at each dealer to achieve Accessory sales goals
Develop dealer selling best practices to achieve Pre-Paid Maintenance target attainment
Manage Area marketing and administration budgets to get the best return on investment
Ensure area Dealers meet all Brand Operating Standards as they pertain to Fixed Operations
Ensure area Dealers meet all training and certification requirements
Be a change agent for digital vehicle inspections, e-payment, service Videos, texting solution and live scheduling
Assist dealers daily on CX and support with escalated Customer Care case resolutions and car down situations
Validate proper use of Service Loaner program and funding in the area
Document Dealer contacts/visit and action plans for effective follow-up and accountability
Maintain formal escalation aligned with National Manager and Network Development

Benefits

Competitive compensation and comprehensive benefits
Opportunities for growth and development
A flexible, collaborative work culture
The chance to work with innovative Volkswagen vehicles
Health Insurance Coverage: We offer comprehensive health, dental, and vision insurance, including a flexible plan to ensure employees and their families have access to quality healthcare tailored to their needs.
Health Spending Account: Extra support for your wellness needs.
Retirement Plans & Savings: We offer a competitive defined contribution retirement plan and a generous savings match to help employees prepare for their future
Compensation: We recognize individual contributions and share company success through our Bonus & Merit Program, fostering a pay-for-performance culture
Vehicle Leasing and Purchase Programs: Employees and eligible family members can lease up to four vehicles annually at discounted rates, providing convenience and cost savings.
Work Environment: Our facility inspires creativity and productivity, fostering an empowering hybrid work environment (where applicable) allowing employees can perform at their best.
Personal Days: We value work-life balance and offer personal days for your discretion, whether for personal reasons, recharging, or celebrating important holidays or events.
Volunteer Days: These days allow employees to support meaningful charities aligned with our values and social responsibility.
Company Designated Holidays: We recognize the importance of celebrating the holiday season with our team. Therefore, we reserve specific company holidays in December to ensure employees can enjoy the festivities.
Wellness Programs: We prioritize our employees’ holistic well-being through initiatives like discounted gym memberships and mental health resources to support physical, mental, and emotional health.
Tuition Reimbursement: Part of our commitment to employee growth, this benefit covers approved course expenses to support ongoing education and long-term career development.