Architect Lead - EPIC Community Connect

INTEGRIS Health•Oklahoma City, OK

About The Position

The Applications Analyst Lead leads application implementations, upgrades, and ongoing maintenance, and supports Technology Governance, the Project Management Lifecycle, Service Transition, and Service Operations. The role serves as a work team lead, providing direction to Applications Analysts and Senior Applications Analysts. Depending on the applicable role, the position may focus on Epic instructional design or application analysis, ERP applications, imaging applications, or SharePoint administration. The lead mentors and trains junior team members, helps set goals and performance objectives, collaborates with stakeholders, gathers requirements, plans application roadmaps, evaluates systems, and leads staff and vendors through deployment and implementation. The role also oversees application architecture documentation, testing, patches and upgrades, support-ticket assignments, and root-cause analysis. Epic Instructional Designer Leads collaborate on role-based training and apply adult-learning concepts across blended learning modalities. The position reports to the Information Technology Services Manager or Director. The work takes place in a normal office environment; work in clinical areas may involve exposure to infections and communicable diseases, blood and body fluids, electrical equipment, and chemicals. Standard precautions must be followed. Additional or varied physical demands and/or respiratory fit-test requirements may apply.

Requirements

Bachelor’s degree in a related field and 4 years of relevant experience, or an associate degree in a related field and 6 years of relevant experience, or a high school diploma or equivalent and 8 years of relevant experience.
Previous work experience with software used in a financial, clinical, curriculum development, or enterprise systems setting.
Previous work experience using verbal and written communication for varied audiences and through varied modalities.
ITIL certification within 6 months of employment.
Expertise and certification in supported technologies as required by the role.
Ability to communicate effectively in English, verbally and in writing.
For Epic Instructional Designer Lead or Epic Applications Analyst Lead: current Epic certification and at least 2 years of experience supporting Epic in design, implementation, and configuration.
For ERP Applications Analyst Lead: at least 3 years of experience in Retail Point of Sales, ERP, CRM, programming, business analysis, or another related ITS function; experience with Finance, Supply Chain, and Human Resources business practices and systems; and PeopleSoft specialist certification or equivalent ERP-relevant certification.
For Imaging Applications Analyst Lead: at least 3 years of experience with Radiology PACS/RIS, financial document imaging, or medical records scanning and imaging; and current certification in AGFA PACS, OnBase, Teremedica, or an equivalent imaging solution relevant to business operations.
For SharePoint Administrator Lead: at least 3 years of experience in website administration and management, including 1 year as a web administrator; working knowledge of software development and web content authoring tools; experience with SharePoint technologies, portals, and IIS administration; and working knowledge of Office 365.
Licensed candidates must maintain active licensure in accordance with Oklahoma State Law.

Nice To Haves

Previous experience supervising individuals to achieve desirable business outcomes.
For Epic Instructional Designer Lead or Epic Applications Analyst Lead: Epic certification in multiple application modules or a graduate program.
For SharePoint Administrator Lead: experience with Application Lifecycle Management and DevOps.

Responsibilities

Mentor and train junior team members.
Assist with setting goals and defining performance objectives for the application team.
Facilitate discussions, including controversial discussions, while understanding others’ agendas and perspectives.
Build professional relationships with stakeholders in applicable operational areas to promote communication, collaboration, successful project implementation, and customer support.
Gather initial requirements and identify the scope and objectives of system changes.
Lead application roadmap planning to keep versions current and supported.
Analyze current systems and procedures and recommend system designs or modifications to achieve desired goals.
Provide technical support when evaluating financial, clinical, or enterprise software products, including assessment of performance, reliability, deployment, functional and staffing requirements, and maintainability.
Lead staff and vendors involved in application deployment and installation as projects move from Service Transition to Service Operation; act as team leader in development and implementation efforts.
Oversee creation and maintenance of as-built architectures supporting Service Transition and Service Operation.
Support development and maintenance of functional, unit, system, integration, volume, stress, and failover test plans and scripts.
Plan, document, and implement software patches and upgrades for the assigned service line.
Monitor and assign problem tickets and incidents, and schedule reviews to determine support needs for existing and new systems.
Perform root-cause analysis of failures that cause downtime or performance below service-level agreements.
For Epic Instructional Designer Lead work, collaborate with trainers to design and develop role-based training programs supporting workflows.
Apply adult-learning theory and action learning to develop and deliver training through blended learning modalities.